Shpock is a marketplace and classifieds platform that brings millions of private buyers and sellers across the United Kingdom together - London, Brighton, Birmingham, Bristol, Manchester, Leicester and Liverpool are amongst the most active areas for second hand shopping. PayPal shouldn't refund him. What can happen if he threatens to ‘take this further’? The buyer had ample opportunity to inspect the goods and satisfy himself that all was well. Sign up to get the latest stories, news, reviews and money saving offers across energy, insurance, broadband, mobile and more. Does anyone know the rules for refunding buyers on Ebay? reply from him regarding pictures and reporting me - he is grateful that I am understanding and that I will see the damage on hand over. I got a few messages back from Shpok saying that there was not much they could do about it . If you have a legal problem, you should consult a qualified solicitor. Save hundreds on your car and home insurance. Update about Shpock, after waiting from the 5DEC20 to the 7JAN21, for the item to be delivered or full refund to be issued by Shpock under Shpock payment protection, what I have got is a threatening email from Shpock suspended my Shpock account and refuses to issue a refund as I asked my credit card issuer to be involved, I waited long enough for Shpock support team without any results, I have notified … The other option is for him to return it to you for a full refund. The action required may be possible, or you may need to negotiate further. Don't get cold feet - find the best deals in your area. If the buyer wants a refund, they can pay the postage for the return. I put ads up in craigslist and some forums. We operate as a form of "legal triage" where commenters can guide posters towards resolving issues themselves or towards an appropriate professional. Loyalty doesn’t pay. The basics are broadly the same under both: goods must be as described, of satisfactory quality, and fit for the purpos… Absolutely ridiculous I cancel this app and will no longer needed. She messaged me Saturday 12/19 stating her dog passed away and wants a refund. If asked to step in and help, we review the item description, photos of the item, if provided by the buyer or seller, and any other information about the item that the buyer and seller provide. If the buyer doesn't receive a response or solution, or returns the item but doesn't receive a refund or replacement from the seller, the buyer can ask us to step in and help. An hour or two later, he contacts me, saying that i sold him a damaged item as there is some sort of damage on a corner. I purchased a mobile phone for £250 from a lady on the shock website via bank transfer. If she doesn't agree to pay for the postage, then ask her if she wants to cancel the transaction and if she agrees, then cancel using the reason that the buyer has changed their mind and immediately refund. DO NOT rely on any advice given herein or in the linked posts - see the Free Advice Sessions section of our wiki. 11 replies 5.2K views MTBHuw Forumite. I genuinely don’t know for 100%. Our customers save an average of £400 by switching gas and electric. Private Sale, Buyer Wants Refund, Claims Item has Broken. The amount of time you have to ask for a refund depends on the date you bought the item, because the law changed in October 2015. I recently sold my laptop through PayPal and the buyer now wants a refund. Buyer has been advised of this but now wants refund as needed the item by today as going away. If you decide to issue a partial refund, we recommend explaining this to the buyer in advance to help avoid misunderstanding or a possible A-to-z Guarantee claim. He replied and threatens to take this matter further (whatever that might mean), that I wasted his time and again wants his money back. eBay buyer claiming item damaged and wants a refund Chat about buying and selling on eBay, Amazon, Etsy and other seller sites. Posted 30th Mar 2016 Available: National. “ SCAM AVOID Half the items listed on there are already sold however you can still buy and pay for these items, Shpock will then keep your money for as long as possible so they can profit off the interest I waited 9 days for a refund. Unfortunately they ... Read more on Netmums Schpock decided to cancel the sale and refund the buyer because I didn't use their courier (I would imagine it's for this reason because they haven't actually acknowledged any of my emails). The buyer pays the return shipping. To Posters Reddit is not a substitute for a qualified Solicitor. Do i have to refund him? On 29 day from the delivery date, the buyer requested a return. Hi - I've sold a record and the buyer's paid by Paypal, but his payment appears in my account as "on hold". I obviously do not want this to escalate and certainly don’t want him to turn up at my place. If you looking for an app to sell your used appliances quickly, this app is for you. Today the buyer sent me a message that they want and refund because it hasn’t arrived yet and if it doesn’t arrive by Jan 8th then eBay will step in and give a refund. refund or ah**e, refund or ah**e, such a difficult choice. Thank you so much for your time and trouble. So, what does he imply by ‘taking this further’? Online shopping has become more popular in the last decade, In 2012, online retail was estimated to value around £33bn according to Statista, but by 2019 this figure had risen to £76bn, meaning it's more important than ever to be aware of our rights. Is there any legal ground for him to sue me? Lady bought dress off me she confirmed the deal . I had a message off a very unhappy ebayer. PayPal does work when all parties are OK, but it can become a troublesome mess once it isn't. Compare cheap quotes for free now - no hassle, no obligation. I sell Dog bandanas. My dad sold quite an old TV for quite a low price (about £40) to a local buyer on the app Shpock. The buyer will send the item back to you for a full refund. any contray ajudication finds in deniel of material facts which is indicative of an inadequate system on an inadequte paltform . The buyer just contacted me asking for a refund and that I cancel the order. by TadychCrafts Etsy Seller 12-07-2020 02:55 PM Hi! Mx I recently sold a 2 piece costume through Shpock. Is there a link on Ebay? Buyer wants refund due to shipping delays, item was customized. If you click 'Yes', your account will be permanently deleted. I contacted shpock and all they have done is sent a message to the seller to contact me. Edit: reply from him regarding pictures and reporting me - he is grateful that I am understanding and that I will see the damage on hand over. I sent her the dress but all of a sudden nearly after two week she sent me a request for a refund without any info why she wants a refund . As far as I am concerned it was in a mint condition but obviously second hand, Edit: just checked the ad - I actually never specified the condition of it, nor did he ask about it via chat, New comments cannot be posted and votes cannot be cast, More posts from the LegalAdviceUK community. Been no contact support in England, Scotland, Wales and Northern Ireland buyer bought simulated. To inspect the goods and satisfy himself that all was well agreeing to our use of cookies for him turn! Occasion, refund or ah * * e, refund or he ’ d report me Amazon... And selling on Etsy and other seller sites on the shock website via bank transfer money-saving and! 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