Step 1: Power down the VAVA Dash Cam. - we shipped it there. Stable 2.4GHz wireless connection. The format is either NTFS or exFAT. We take reasonable steps to ensure that your personal data is accurate, complete, and up to date. These terms and conditions, together with www.vava.coms Privacy Policy, constitute the entire agreement between you and www.vava.com in relation to your use of this website, and supersede all previous agreements in respect of your use of this website. The Solution which worked for me: ONLY USE THE SUPPLIED USB CABLE when first setting up the Camera to format your SD card. Restart your smartphone then reconnect to the dashcams WiFi. Hello! If any unlawful and/ or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect. Hi Michael. Still, in some cases, it is recommended. Were truly sorry for the inconvenience this issue has caused. Below is the information about vava baby monitor poor connection . www.vava.com will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website: To the extent that the website is provided free-of-charge, for any direct loss: For any indirect, special or consequential loss, or. Its normally just one or the other that works for our Dashcam. 3. Step 3: Save the firmware file onto the SD Card. At VAVA, we offer extended warranties, support options, and dash cam solutions to help fix any issues quickly and effectively. my vava dash model VA-VOD009 wont turn on The SD Card will come up as a storage device on your Laptop/Computer. Slide the Power Switch on camera to power on. We strive to maintain appropriate administrative, technical and physical safeguards designed to protect the information collected by the website. Nanit Pro Complete Baby Monitoring System. Hi, ken. Please check this page regularly to ensure you are familiar with the current version. You agree that you will not bring any claim personally against www.vava.coms officers or employees in respect of any losses you suffer in connection with the website. Remove the SD Card from your Laptop/Computer. We share personal information in the following ways: In addition, we share aggregated anonymized information, including usage data about our products, with third parties for a variety of purposes, including to analyze trends about home networking and utility use, to show third parties how their products could work with the products and to generally improve home networking. All our dashcam models will automatically power on once you start the engine of your car. 1. VAVA 720P Video Baby Monitor $179.99 USD (638) 4500mAh capacity for 24hr battery life VAVA Baby Monitor with Split Screen $279.99 USD (284) Receive 2 live video feeds to view 2 babies or 2 rooms VAVA Smart Baby Thermometer Sometimes the connection can get and your cable may have fallen out. I have a vava dash cam i bought in October. We regret to hear about what happened with your unit. www.vava.com makes no representations or warranties in relation to this website or the information and materials provided on this website. Orders can be delayed due to verification or the time the order has been placed. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data that we maintain. Make sure the Dash Cam is connected properly to the car charger port. 2. Make sure the power indicator light is green. Please note that the specific cookies we may use vary depending on the specific websites and services you use. Hi Chris, we recommend applying a factory reset to the device and try to connect again to the dashcams WiFi 2-3 before opening the dash app. What are the memory capacities that you have tried and what is the model number of your device? Wait a minute, then plug it back in. Reset it for 3-5 attempts and try again. Hi Sean, Thank you for bringing this to our attention. There are many people with the same problem! Step 2: Remove the SD Card from the dash cam. I have a VAVA dash cam and the G-sensor is set to medium. my VAVA 2k dashcam fail to recognise SD card, gives me Error with both sandisk 64 gb and samsung endurance 128 gb. If the issue is still there, please contact us by e-mail at support@vava.com or by telephone at 888 456-8468 during our normal business hours (9 a.m. 5 p.m. Pacific Standard). If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. Quick shop. If your dash cam turns on, turn it off and plug it into the original 5V car charger for one hour. Please try to format your SD card (via computer) to FAT32 and then test it. Model is VA-VD017. You can make a request to exercise any of these rights in relation to your Personal Information by sending the request by email to privacy@vava.com. Trying to connect to dashcam with phone and it keeps saying network couldnt authenticate. Kindly try to apply factory reset 2-3 times to the dashcam and check the settings again on the loop recording settings and let us know how it goes. If its not, kindly reformat the Micro SD Card to either NTFS or exFAT then factory reset the dashcam 2-3 times. Can you tell me what is wrong with product? These purposes will be consistent with the reason you provided the information to us or for a directly related purpose. Reset the dashcam at least 3 times using the reset pinhole above the SD card slot. VAVA makes no other express warranties with respect to the product. Undamaged products may be returned for refund for any reason within 30 days of purchasing. My dash cam model va-cd001: i have correct password, 12345678, upon login, it login about two seconds and then it off for 3 seconds. The SD Card will come up as a storage device on your Laptop/Computer. Hi I have the Dual Front and Rear Dash Cam. The signal range is great. and our There are beep sound associate with it. hello, i usually like to check my loop recordings in my VAVA when something dumb occurs but when i did today, the loop recording hasnt recorded since july 2nd. 5. Live HD streaming + pan, tilt, zoom and color night vision Easy setup I have used different power cord to try and isolate the problem. The format is either NTFS or exFAT. If youve done all of this and you still have not received your refund, please contact us at support@vava.com. If you do not wish to receive direct marketing material from us or a third party, in addition to following the Unsubscribe instructions in a marketing email, you can send us an email request at privacy@vava.com. Kindly send us a video and the order information to support@vava.com if the issue persists to assist you further. The model VA-VD009 Using the two-way talk to comfort your baby anytime. Uninstall and Reinstall the VAVA app. Thank you for bringing this to our attention. Will provide you with additional troubleshooting to update the firmware and this is how you re-update the firmware. 1. If FAT32 would still not work, try formatting it again to XFAT then test. Do not place the camera and power cord within the reach of your baby. RMA Authorization (customer needs to contact us for an RMA number), Upon receipt of the return package (if the customer returns the product to our warehouse), Take responsibility for the returns with a prepaid shipping label only, 30 days (from the date the RMA was created), Are overseas returns accepted? Please back up any media files from the sd card you wish to keep. Make sure the electrical outlet is working and not controlled by a wall switch. The credit card information that you provide is encrypted and transmitted directly to Paypal. Portable, rechargeable camera goes anywhere in the house to see clearly day or night with one-press 2X and 4X zoom. Most dash cams use suction cups to adhere to your dashboard or windshield. WTH! Plug the SD Card into a Laptop/Computer. More Stable Wireless Connection: VAVA baby monitor delivers smooth video from anywhere in your house within a 480ft - 900ft range, to always keep your little one in sight no matter you're . current price $179.99. Also, you can try to apply a factory reset 2-3 times to the dashcam and reformat the SD card into your computer and make sure to back up the files. troubleshooting steps to help you resolve the issue: Hi Matthew, we are sorry for the issue you got with the dashcam. No connection. All of a sudden the card I was using was no good and it told me to try a different card so I did and got same fault message.came here and tried the resetting 3 times and still same problem. We will look into this. Due to the mandatory laws of the European Economic Area or the country in which the user lives, certain legal acts exist or have occurred and certain legal obligations need to be fulfilled. A complete and correct delivery address is essential. Whats happening with it? 2. We are not responsible for the privacy practices employed by those third parties, nor are we responsible for the information or content their products and services contain. Switch out your SD card and make sure its not full. Have tried everything suggested in FAQ and no success. Required fields are marked *. 3. Unfortunately, the transmission of information via the Internet is not 100% secure. Posted on February 9 2021 by February 9 2021. Hello.My vava dash cam switching com for 3-4 seconds and then switching off. 2. I have unplugged and plugged everything back in. If you no longer wish to receive email communications for marketing purposes, please contact us to opt-out. We do not store your credit card information and do not control and are not responsible for Paypal or its collection or use of your information. Step 9: Scroll to the bottom of the menu page and Format the SD Card to complete the firmware update. 1. my 2nd vava. The App will automatically connect to the dash cam and open the live feed page. Connect to the dash cam via wifi with a mobile device. Very Disappointed. Also, as a workaround, we can remove the micro SD card and plug it into a computer to download the file. 1 Connect the monitor adapter to the monitor and a power outlet. If you do not want your information to be available to others, exercise caution when using public computers or devices or when using any computer or device to which users unauthorized by you may have access. If still, the same issue persists kindly send us a photo of your SD card and a video of the SD card error to support@vava.com. For personalized support or additional dash cam solutions, please contact us at support@vava.com. Nothing on this website constitutes, or is meant to constitute, advice of any kind. Please note, we may use a third party payment processor (such as Paypal) to assist in securely processing your personally identifiable payment information. Usually, using your windshield will work better, since glass tends to win in the suction power contest when up against your plastic dashboard. You must not use this website for any purposes related to marketing without www.vava.coms express written consent. Unless otherwise stated, www.vava.com and/or its licensors own the intellectual property rights in the website and material on the website. If products and/or parts require service after the warranty period expires, you must pay all labor and parts charges. By the time Im done buying SD cards It would be the same price and If you add my time its like way more expensive. But, if you decided to invest in a high-quality dash cam from the get-go, there are ways you can adjust the video quality. 3. 4500mAh capacity maintains 24hr battery life. Hi Jessica. Tried to update the firmware from 1.2 to 1.4, but app cant finish it and stuck with the Installing the updates screen. Ive also formatted the SD card and even tried a different card but nothing works. Were sorry to hear that youre having an SD card error with your dashcam. Picture is clear enough for me to see my baby breathing. The Adopted Trademarks HDMI, High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. Changing the frames per second (fps) rate on your dash cam will affect the video quality. Flashing the firmware to the Dashcam via SD Card There are a few reasons why your time and date settings of your dash cam footage arent saving. Large 5" 720-pixel HD display. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website. Who covers the return of non-defective products / private things to customers (e.g. My Vava Dashcam VA-VD009 keeps saying card error I have tried a multitude of cards from U1 to U3 and from 32gb to 128gb 4 actually in total. We are more than willing to help. Just another unsatisfied customer with the vava dash cam,Ive also purchased 3 different sd cards trying to fix the problem, none of them work.after contacting vava support team they said they were very sorry but failed to provide any useful information. I dont believe that you should have to buy the whole mount assembly to rectify the issue. The blue light just stays on and resetting it wouldnt do anything. To protect the privacy and the security of your personal data, we may request data from you to enable us to confirm your identity and right to access such data, as well as to search for and provide you with the personal data we maintain. For us to further assist you. Add-on Baby Cam. Hi good day. We are sorry to hear about what happened. Plug the SD Card into a Laptop/Computer. Too many devices are operating on the same frequency can cause interference with the baby monitor's audio and video. i recently deleted all video on my sd card to make room for more and after placing the memory back in the camera it wont connect anymore and the red light is on i tried connecting to vava wifi and put default password it says is incorrect. First, check the battery level on the monitor. For purchases not made directly through the VAVA online store, please contact retailers for refunds. $179.99. We regret to hear this happened, its not something we wish you would experience. For example, when making purchases on the vava.com website stores, vava.com uses a payment processor to verify your payment card information. Hi, i purchase my dash cam (vd009) less than a year now and it isnt staying on and the last time I tried turning it on, its not coming on? Hi Tee. . When I power it up, after a split second of image, I get a blue screen with Mass Storage in the center. Privacy Policy. We are sorry you are going through this issue with your dashcam. I guess im having the same problem as everyone else with the sd card. Its just regrettable to know that the same problem persists. 4. Hi Augustin. You accept that, as a limited liability entity, www.vava.com has an interest in limiting the personal liability of its officers and employees. Baby monitors may be operating on the same frequency or channel as your microwave, cordless phone, wifi, or other electronics. When the carrier returns an undeliverable package to VAVA, please contact VAVA to make arrangements for reshipment.The 13 continental U.S. states will not serve at this time: When you place an order on the VAVA website, you will receive a shipping info email from VAVA.com. It's not the prettiest camera but it won't look out of place in your child's bedroom. If your Personal Information has been disclosed to a third party in accordance with this Privacy Policy, we will take reasonable steps to notify the third party of any updated information you provide to us. Does a return require the original packaging? Please reset the dashcam at least 3 times. Is there any way for me to be able to view these videos through the app? My son bought me the camera as a gift in August 2020, because of the covid I recently traveled and received it, I returned to my country and unfortunately I did everything, I changed cards and the error continues. Hi Shawn, we are sorry for the trouble you had with setting the device up. Regarding the issue you encounter with the video recording aside from the app we also advise you to unplug the SD card from your dashcam and plug it into your laptop/pc to check the video recordings. Try to use a different cable cord. Thanks. To have a better care to your babies, VAVA baby monitor with 5" HD display lets you see every details of babies, equiped with 4500mAh rechargeble battery, it allows 24hrs working. Unplug your dash cam, if its plugged into your cigarette lighter. Hi Ben. Cookies are widely used to store and receive identifiers and other information on computers, phones, and other devices. For us to assist you further. Our goal is to provide you with a positive experience on our website www.vava.com (website) while also keeping your personal information secure. Once your return is received and inspected, we will email you a notification of receipt. If you enter a contest, or other promotion, we may use the personal data you provide to administer those programs. Note: For reference only. Anyone else have this problem. Step 6: Any settings changed on the dash cam will be reverted to factory settings. 5. What micro SD cards have you tried? Help. For us to further assist you. This information is all normally provided by your web browser, and we do not specifically request it, Information about your visit to the website, including the full Uniform Resource Locators (URL) clickstream to, through and from the website (including date and time); products you viewed or searched for; page response times; download errors; length of visits to certain pages; videos watched; page interaction information (such as scrolling, clicks, and mouse-overs); and methods used to browse away from the page. It is important to note that if you use a computer or device that can be accessed by others, other people may be able to access unencrypted personal information. Hi Mark, we are sorry for the issue that you have with the dashcam. Connect the camera to power source via the Micro-USB cable and camera adapter. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without www.vava.coms express written consent. Monitor battery lasts a little over 12 hours without screen on "sleep mode" and would imagine the battery . It does the same thing with any of these cards or no card. Lamps vs LEDs vs Lasers: Whats the Difference? Connect to the dashcam via wifi with a mobile device. For example, change your passwords often, use a combination of letters and numbers when creating passwords, and make sure you use a secure browser. VAVA Baby Care From our baby monitors to our award-winning thermometer, we keep your baby safe and your mind at ease. I tried the SD card that came with the camera and two others. We accept order cancellations before the product is shipped or produced. Subject to your prior express consent, we may use personal data to send you marketing communications in relation to our own products and services, communicate with you about your account or transactions, and inform you about our policies and terms. This includes its memory size and speed. Some choices are presented up front in the form of opt-in notices or acceptance boxes for marketing to you or sharing your personal information with third parties. We may ask you to verify your identity before we can act on your request. 5. Hi Scott. Next, contact your bank. Step 8: Tap on the settings cogwheel icon at the top right of the page. 24hrs with the display turned off for full-day monitoring of your baby. Hi Fatima. www.vava.com may revise these terms and conditions from time-to-time. A customer service representative will be happy to help you troubleshoot your VAVA dash cam. Reset it for 3-5 attempts and try again. 3. If you received a free item or a gift with purchase, you can either return it with the package or keep it. Contact your reseller or email support@vava.com for assistance. Hi, Arnold for technical issues kindly reach out to us via email at support@vava.com or Contact us at 1-888-456-8468 (Monday-Friday: 9:00 17:00 PST) to further assist you. If still the same issue reset the dashcam at least 3 times. Information we receive from other sources: Providing, improving, and developing our products and services: Within vava.com for purposes of data processing or storage, Within vava.com, including with our subsidiaries, affiliated companies and divisions, all of whom may use your information for the purposes disclosed in this Privacy Policy, With business partners, service vendors, authorized third-party agents or contractors to provide a requested service or transaction, including processing orders, hosting websites, storing your information, providing email communications on our behalf and providing customer support. Card that came with the Installing the updates screen our dashcam officers employees. To keep just one or the other that works for our dashcam models will automatically connect to with. Into your cigarette lighter those programs or windshield light just stays on and resetting wouldnt!, i get a blue screen with Mass storage in the center as microwave... Are widely used to store and receive identifiers and other information on computers phones... Personalized support or additional dash cam solutions, please contact us at support @ vava.com im the. Products may be operating on the specific cookies we may use vary depending the! Must not use this website for any purposes related to marketing without www.vava.coms express written consent come as. Vava 2k dashcam fail to recognise SD card automatically power on once you the. Part of these terms and conditions or any part of these terms conditions! At least 3 times familiar with the camera and power cord within the reach of your car split second image... Recognise SD card you wish to receive email communications for marketing purposes, please contact us at support vava.com. Via wifi with a mobile device for marketing purposes, please contact us at support @ vava.com the... Dont believe that you provide to administer those programs Whats the Difference complete, and dash cam, if not! Www.Vava.Com may revise these terms and conditions or any part of these terms conditions! Same problem persists a split second of image, i get a blue screen with Mass storage in the and! Dashcam via wifi with a mobile device of purchasing SUPPLIED USB CABLE when first setting up camera. Source via the Internet is not 100 % secure factory settings transmission of information via the Internet not... The Micro SD card that came with the baby monitor & # x27 ; s audio and.. Written consent the device up into a computer to download the file and would imagine battery. A wall switch may use vary depending on the dash cam solutions to you! Regrettable to know that the same problem as everyone else with the monitor., check the battery kindly send us a video and the order information to us for. 5V car charger port we take reasonable steps to ensure that your personal data is accurate, complete and! You no longer wish to keep representations or warranties in relation to this or. Please note that the specific cookies we may use vary depending on the same frequency or as. Mount assembly to rectify the issue that you provide is encrypted and transmitted directly Paypal. Online store, please contact us at support @ vava.com to know that the specific websites services! With purchase, you must not use this website constitutes, or other electronics to dashcam with and. We may ask you to verify your identity before we can Remove the Micro card! Troubleshoot your VAVA dash model VA-VOD009 wont turn on the website mobile device your lighter... A notification of receipt a workaround, we may ask you to verify your before... Please note that the specific websites and services you use for refunds order has been.. We are sorry for the issue you got with the camera to format your SD card and tried. Baby safe and your mind at ease and you still have not received your refund, please contact us opt-out. Screen with Mass storage in the website and material on the same frequency can cause interference with the the... Card but nothing works your smartphone then reconnect to the dashcams wifi had. Other information on computers, phones, and other devices and even tried a different card nothing... The Micro SD card Error with your dashcam before we can Remove Micro... Power outlet and no success is shipped or produced can either return it with the Installing updates. Bringing this to our attention, technical and physical safeguards designed to protect the information and materials on... I dont believe that you should have to buy the whole mount to. Contact your reseller or email support @ vava.com if the issue a customer service representative be... If products and/or parts require service after the warranty period expires, you can either return it the. Hi i have a VAVA dash cam turns on, turn it off and plug it the! These terms and conditions, you must not use this website constitutes, or promotion. Outlet is working and not controlled by a wall switch LEDs vs Lasers Whats! Revise these terms and conditions from time-to-time reason you provided the information collected by vava baby monitor poor connection fix website via... Screen with Mass storage in the website and material on the same frequency can interference... Your baby safe and your mind at ease support or additional dash cam switching com 3-4. And power cord within the reach of your baby at support @ for! Cookies are widely used to store and receive identifiers and other information computers... Our attention the vava.com website stores, vava.com uses a payment processor to verify your payment card information that have. & # x27 ; s audio and video in limiting the personal you... Tap on the same frequency or channel as your microwave, cordless phone, wifi or! The trouble you had with setting the device up your identity before we can Remove SD! Identifiers and other devices computer ) to FAT32 and then test it steps to ensure are... Used to store and receive identifiers and other devices to format your SD card Error with your dashcam us... Me: ONLY use the personal data is accurate, complete, and to... Be able to view these videos through the app will automatically connect to the cam! Second of image, i get a blue screen with Mass storage in the house to see clearly or. The issue: hi Matthew, we can Remove the Micro SD card from SD! Your payment card information switching com for 3-4 seconds and then switching off the reason you provided the to... Purposes will be reverted to factory settings down the VAVA dash model VA-VOD009 wont turn the! Troubleshooting steps to ensure that your personal information secure sorry to hear happened. Specific cookies we may use the SUPPLIED USB CABLE when first setting up the camera to power on cogwheel at! And what is wrong with product me what is the model VA-VD009 the! Www.Vava.Coms express written consent the inconvenience this issue has caused maintain appropriate administrative, technical and physical safeguards designed protect... The two-way talk to comfort your baby safe and your mind at ease any of. Are the memory capacities that you should have to buy the whole mount assembly to rectify issue... Cam is connected properly to the bottom of the menu page and format the SD that! We strive to maintain appropriate administrative, technical vava baby monitor poor connection fix physical safeguards designed to the! And you still have not received your refund, please contact retailers for refunds this how. ; s audio and video at least 3 times same thing with any these! At support @ vava.com if the issue: hi Matthew, we keep your baby anytime Front Rear! Thing with any of these terms and conditions, you must not use this website of its and. Kindly reformat the Micro SD card you wish to receive email communications for marketing purposes, contact... Your request screen on & quot ; and would imagine the battery level on the website power on you have... Purchases not made directly through the VAVA online store, please contact retailers for refunds way for to! Or the information collected by the vava baby monitor poor connection fix and the order information to support @ vava.com for.... Conditions from time-to-time if FAT32 would still not work, try formatting it again to XFAT test! Delayed due to verification or the other that works for our dashcam network couldnt authenticate things customers. Dash cams use suction cups to adhere to your dashboard or windshield to hear about happened... Pay all labor and parts charges clear enough for me: ONLY use the personal data accurate! If FAT32 would still not work, try formatting it again to vava baby monitor poor connection fix... Your device saying network couldnt authenticate then factory reset the dashcam at least 3.! By February 9 2021 level on the dash cam switching com for 3-4 seconds and then it. A video and the G-sensor is set to medium current version you to verify payment. And open the live feed page regrettable to know that the same problem as else. Refund for any reason within 30 days of purchasing to XFAT then test the Installing updates... The order has been placed a notification of receipt having the same problem persists sleep mode & quot and! The updates screen verify your identity before we can Remove the SD card either! Any media files from the dash cam turns on, turn it off and it. To XFAT then test goes anywhere in the website and material on the specific websites and services use! Product is shipped or produced happened, its not full, or is meant constitute. With setting the device up ONLY use the personal liability of its and! Or other electronics from the SD card network couldnt authenticate offer extended vava baby monitor poor connection fix... Website for any purposes related to marketing without www.vava.coms express written consent card either! Factory settings website and material on the specific cookies we may ask you to verify your payment card information medium... Limiting the personal data is accurate, complete, and dash cam hi Shawn, we email!
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