As for PIP, preference was highly associated with the outcome of the telephone assessment. Note: Some respondents provided multiple responses. Again, logistic regression was used to understand better the factors that explain claimants preference for each of the three assessment channels over the other channels or having no preference. Models were also estimated where the relationship between claimants gender and claimants previous assessment experience were allowed to vary between different age groups. 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However, none of the key variables were statistically significant in predicting preference for a video assessment. Claimants who reported a mental health condition were significantly less likely to prefer video assessments, with a 10 per cent likelihood of preferring video appointments compared to 15 per cent for those who did not report a mental health condition. The mental health conditions that qualify for disability in the UK are depressive disorders, dementia, chronic anxiety such as anxiety disorders, and bipolar disorder. Assessments will now either be paper based or telephone. While their predicted probability of favouring a face-to-face assessment did decrease slightly when the video option was added, they still had a 64 per cent probability of choosing a face-to-face assessment. They later changed the award because they looked into everybodys claim as they felt they hadnt been 63 replies 18.3K views. Hopefully you will be "lucky" A health professional will carry out your assessment - they'll write a report and send it to the DWP. The most common way new claimants had first heard about PIP was from a friend or a relative (39 per cent), as well as from a health worker (19 per cent) or JobCentre Plus (14 per cent). In contrast nearly all of those who said they preferred telephone assessments or were placed in the LCWRA group said they felt able (98 per cent and 97 per cent respectively). Around half of these claimants (51 per cent) said they found it less stressful. Claimants with mobility issues were more likely to say that face-to-face would make them feel better able to show how their condition affects them, compared to those without mobility issues (76 per cent versus 60 per cent respectively). Webyou only attempt a journey during quiet times of the day - for example, when the shops aren't busy or there's less traffic on the road. Most claimants across both surveys (PIP- 83 per cent, WCA - 87 per cent) experienced no technical difficulties during the call. Almost two thirds of claimants (PIP- 63 per cent, WCA- 62 per cent) had experience of a video call. About one in eight (16 per cent) had issues with the type of questions or how they were asked. Dont include personal or financial information like your National Insurance number or credit card details. The PIP assessment with questions on mental health is not based on the mental health concern you are facing. Older claimants were more likely to report difficulties holding a handset or using a loudspeaker (19 per cent of those 55 years and over, compared to 10 per cent of those aged under 35), and those with mobility issues (20 per cent compared, with 8 per cent of those with no mobility issues). Finally, claimants with mental health conditions were more likely to seek support from friends and relatives (34 per cent, compared with 24 per cent of those without mental health conditions). Over four out of five (83 per cent) of claimants who recalled receiving information prior to their assessment found it somewhat or very helpful. You can score enough points and get either the daily living part, the mobility part, or both. But nearly one in four (24 per cent) were unaware that they could make such requests. Claimants were then asked if they agreed or disagreed with statements about the assessors conduct of the call. The PIP assessment questions on mental health will be asking about the degree of assistance you need in daily activities. Pip telephone assessment experience. However, claimants with mental health conditions were less likely to feel comfortable (74 per cent). Make a list of points you would like to make during your assessment and take this with you. If you cant attend your appointment date for PIP assessment with questions on mental health, you can send a letter to the private assessment provider to change the date. To investigate which factors predicts a preference for either a telephone or face-to-face assessment, above and beyond other co-varying factors, a statistical technique known as logistic regression was employed to estimate the impact of five key variables on channel preference, namely assessment outcome, previous experience of face-to-face assessments, age, gender and health conditions. If you are considered to not have much disability in certain activities, you should try some of the following activities: The assistance you will get can be a person or a pet or you might be accompanied by a driver to your car or the service might change your home to make you accommodate easily in your condition. In preparation for the assessment, nearly all (89 per cent) of claimants recalled receiving information telling them what to expect. Awareness was higher among those who went on to be awarded PIP, for claimants aged 55 or older, and for those with mobility issues. Notes on what you want to explain during your assessment. Physical and mental examination: If required, and with your consent, they will conduct a brief physical and Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Rates were higher among younger claimants. The PIP assessment is looking at your functional ability to perform each activity and is not a medical. Sarah Cheesbrough. The PIP survey was conducted between 14th July 2nd August 2020 with new and repeat claimants who had taken part in a telephone assessment for PIP between April and May 2020. For example, you can request: If the location of your assessment is more than 90 minutes away by public transport and you have difficulty travelling long distances, you might be offered an alternative site. Before attending your PIP assessment, there are several things you should consider to help you prepare. On the other hand, those who previously expressed their preference for face-to-face assessments were more likely to cite being able to see the assessor as a reason for feeling comfortable with video (68 per cent, compared with 25 percent of those who said to prefer telephone assessments). When asked what would have improved their experience of the telephone assessment, around half (51 per cent) of claimants said that no further improvements were necessary. I first applied for pip back in 2016 and was awarded a paper based award . Other reasons included wanting face-to-face contact (24 per cent), questions not being tailored to claimants circumstances (21 per cent) or general discomfort or emotional difficulties undergoing the assessment (19 per cent). Claimants were asked to rate their overall satisfaction with how the telephone assessment was conducted. The PIP assessment is looking at your functional ability to perform each activity and is not a medical. Those with a mental health condition were significantly less likely to state a preference for video. That's why benefits like Personal Independence Payment (PIP) can make such a difference. How do I manage my money if I have to go into hospital? Nearly one in eight (13 per cent) expressed a preference for video assessments, while 7 per cent had no preference. WebWith current waiting times, it means that you have enough time to gather more evidence to back up any points you think have not been marked properly during the PIP Phone Assessment. Those claimants who went on to be placed in the LCWRA group were more likely to have previously experienced a face-to-face assessment (84 per cent) than those who were awaiting further assessment (68 per cent). Around six in ten claimants (59 per cent) reported no difficult topics. Issues with the assessors behaviour (such as not appearing to listen, understand or care about the claimants condition) was the most common reason for being dissatisfied. The most commonly mentioned reason among those who did not feel they were not able to explain their condition was feeling that the assessor was not listening, seemed uninterested or was not showing understanding of their condition. About a third (36 per cent) of claimants who were awarded PIP gave the same response. Home PIP, DLA, and AA If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. Those who had issues with mobility, mental health, and stamina, breathing and fatigue were also more likely to receive support. a friend of mine has been on pip for 2 years. Three per cent of claimants reported the call disconnecting/line cutting out. Men were more likely to report that they found the information helpful (87 per cent) than women (81 per cent). Around two thirds (66 per cent) of claimants reported feeling comfortable sharing information about their condition with the assessor over the phone. she had her assessment 2 months ago, but since than she has been assaulted, is back on quetiapine and her mental health is so much worse than when the assessment was done. After taking assessment outcome into account there were no statistically significant differences in claimants preferences by age, gender, previous experience of face-to-face assessments or health conditions. Similarly, claimants placed in the LCWRA group had a strong preference for telephone (over face-to-face) after taking their other characteristics into account. For example, we can estimate the average likelihood of all claimants preferring telephone assessments firstly as if all claimants were male and then estimate this again as if all claimants are female, while keeping all the other variables in the model at the values reported by respondents in the survey. Ask for an interpreter or signer if you need one. Hopefully you will be "lucky" Most commonly this was problems with holding the telephone or using a loudspeaker (13 per cent). The nature of claimants health conditions also significantly predicted their assessment preferences. Only one variable whether or not the claimant reported a mental health condition was significantly associated with a claimant preferring a video assessment in this model. Personal Independence Payment (PIP) telephone assessments, Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Government efficiency, transparency and accountability, Claimant experience of telephone-based health assessments for PIP, ESA and UC, nationalarchives.gov.uk/doc/open-government-licence/version/3, Limited Capability for Work and Work-Related Activity Group, More information about what would be covered, Hearing issues: Claimant hearing assessor, Hearing issues: Assessor hearing claimant, Understanding and answering the questions, Other difficulties but not related to taking the call, Assessor listened to and understood claimant, Could not explain condition over the phone, Health condition prevented them from doing so, Generally uncomfortable discussing over phone, General discomfort/Emotional difficulties, Supporting evidence not used or considered, Does not want to be on camera or face-to-face, Would not be able to fully show or explain condition, General improvements in assessment conduct/service provision, Having a longer assessment/more time to explain condition, More information on the next stages/support following the call, An alternative/additional method of providing information, That a third person could have been present, Poor sound quality: Claimant hearing assessor, Poor sound quality: Assessor hearing claimant, Whether assessor provided a clear explanation, Whether assessor listened to and understood claimant, Could not fully explain condition over the phone, General discomfort/emotional difficulties, Having someone who understands the condition, More suitable questions (for example, tailored/non-tick box), views of the telephone assessment process, preferences in relation to the mode of assessment, suggestions for improvements to the telephone assessment process, women were most likely to cite they would find it less stressful (57 per cent) alongside those undergoing a reassessment; those placed in the, claimants reporting mobility conditions were most likely to point to the advantages of not having to travel (75 per cent) alongside older claimants, those undergoing a reassessment and those placed in the. Nearly half (47 per cent) of PIP claimants and one in three (32 per cent) of those undergoing WCA drew on additional support or information before the assessment beyond DWP or the assessment provider, most commonly a friend or relative. Citizens advice. This analysis was used to explore how individual characteristics impact claimants likelihood of preferring different assessment channels. WebIntroduction. The psychological examination will be asking your thoughts and feelings about your present concern. Most (95 per cent) claimants agreed that they were able to explain to the assessor how their condition affected their daily life. Over half (58 per cent) did not think any more information was necessary but over one in four (28 per cent) said they would have liked more information about what would be covered. Just over three quarters (76 per cent) of claimants agreed that they were able to explain to the assessor how their condition affected their daily life. This analysis focussed on the same five variables (namely, assessment outcome, previous experience of face-to-face assessments, age, gender and health conditions) to establish which are good predictors of claimants channel preference. Ninety-three per cent of claimants confirmed that the assessor called on time. Claimants were asked whether there were any topics in relation to their condition that they found difficult to talk about over the telephone. Less than one in ten claimants mentioned discussing mental health (7 per cent) and physical health or disability (8 per cent) as difficult topics during the assessment. By the time of the interview, over seven in ten (72 per cent) had been placed in the Limited Capability for Work Related Activity (LCWRA) group deeming them unfit for any type of work-related activity. The assessments previously took place face-to-face and due to COVID-19 pandemic have recently moved to telephone. Some also consulted a social worker or support worker (4 per cent), a charity or support group (2 per cent), JCP (2 per cent) or Citizens Advice (2 per cent). Simply use the buttons below to share on your social network. Those preferring a telephone assessment most commonly cited not needing to travel as a reason for their choice, as well as finding telephone assessments easier or more comfortable or less stressful. Women were more likely than men to seek improvements in the assessors behaviour (9 per cent, compared to 4 per cent); otherwise there were few clear variations by claimant characteristics. You are currently in the en section of the site. This is the second part of the Benefits and Work article on What PIP telephone assessments are really like. The PIP assessment considers the claimants ability to carry out activities and how their condition affects their daily life. 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