They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. Very deceptive and unfair marketing. How do I maintain my listing via the Mobile App? Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. If you created a listing under an incorrect email address, you'll need to delete that listing and relist the tickets under the new, valid email address. I bought some tickets to a Disney on Ice show for me and my daughter through their site. A full-service national event ticket marketplace. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. We could not access or find on Ticketmaster and vivid customer dis-service. Yes, you will receive financial compensation in the same form that you used for the ticket purchase. Are these higher-priced tickets better? These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. The person the ticket was for has since died. Just follow these steps: 1 Go to vividseats.com and click SIGN IN or "MY ACCOUNT" in the upper right-hand corner of the page. It offers a 100%. Customer Service. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. 100000 +. I ordered email tickets but do not have access to a printer. . I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. Shop at Vivid Seats: Billy Joel Concert Tickets starting at $83. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. A full-service national event ticket marketplace. What types of tickets can I sell? Doing so is very easy, and you can place this request in just a few clicks! What do I do if my event is cancelled? Report inappropriate content Northern_Traveler00 California Sit back and relax while we do the work. 07-12-22 at 5:57 A.M. Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. No. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. Did you find it helpful? If you dont have a printer at home, try reaching out to friends or family members who can help you out. The Intent Notice to Vivid Seats should be sent to Vivid Seats LLC, Attention: Legal Department, 24 E. Washington, Suite 900, Chicago, IL 60602. Yes The fees vary based on the event but we noticed them get as high as 100%, doubling the price of the ticket. But, that won't happen with your company. Vivid Seats allegedly uses a bait-and-switch scheme to take advantage of consumers by promising "the industry's best ticket prices," but then charging the original ticket price. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. The request was put in minutes before. 3 for $533.58. The face value of the tickets (2) was 280.00 so my total was 560.00 my credit card was charged 798.43. Can I contact the seller to negotiate the price of tickets? Accept Tickets via Email Tap the Accept Tickets link in your email. Why cant I order a specific number of tickets? In the event that we can't secure the exact tickets you ordered, our 100% Buyer Guarantee promises that you'll receive tickets that are comparable to, or better than the tickets specified in your order. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. Where do I begin? Locate this email by searching by the name of your event or keywords such as "sent you tickets" or "ticket transfer". Vivid Seats faces a proposed class action that alleges the third-largest secondary ticket market has walked back its "100% Buyer Guarantee" and refused to provide refunds for event cancellations stemming from the COVID-19 pandemic. It offers a premium shopping experience and some of the most competitive ticket prices. Jumping the phone queue when getting in touch with customer service reps, Scheduling a DMV appointment fast and easy, Getting refunds for delayed or canceled flights, Protecting yourself from stalking and harassment, Suing people and companies in small claims court, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Help us improve this article with your feedback. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. Customer identification can be provided if needed. Wondering what else DoNotPay has up its sleeves? Click here to see how. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. November 10, 2023. Can I transfer my Electronic Transfer tickets to someone else? The tickets you purchased remain valid for the postponed event. Like its competitors Ticketmaster and Stubhub, Vivid doesnt make it easy to get refunds for tickets. Can Vivid Seats purchase my tickets from me instead. Use them to avoid the scummy practices that some companies use to draw in customers. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. 1. Be sure to check that your email on file is accurate! I feel sorry for other customers who have lost a lot more money than we did. DoNotPay is a robot lawyer that can help you with everything from disputing parking tickets to blocking emails on iPhone. Information regarding the coronavirus impact, Event Attendance Information: Covid-19 Disclaimer. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. A full-service national event ticket marketplace. June 30, 2023. . 2021 Vivid Seats Ltd. All rights reserved. I could not attend. Is it possible to split an order between multiple forms of payment? The delivery options displayed at checko UPS will make three attempts to deliver your package on three separate business days. Can I ship tickets using my own label or via a different carrier? Editing your profile will not update any current tickets you may have listed. Help us improve this article with your feedback. When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). I purchased tickets through you company for the September 11, 2022 Rodeo. When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. Why can't I add more than one set of tickets to my shopping cart? The name on my ticket is not mine. How do I create a ticket listing in the mobile app? In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. 193.70.22.229 Several first-order promo codes are availed by Vivid Seats . 2021 Vivid Seats Ltd. All rights reserved. And in checking with the Keillor show I found that the show was not sold out! Clicking the link inside this email. athens to istanbul ferry time; bus from abu dhabi to dubai airport terminal 1; can you buy disney tickets with affirm; how to remove icloud drive from windows 10; nier reincarnation yoko taro; quest diagnostics genetic testing prenatal; how many letters in serbian alphabet; where are blood cells stored in the body I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. Remind me when call center opens. Is Vivid Seats a third party? I do not expect Keillor to come back to Denver at his age. No. To use DoNotPay, open it in your web browser. We believe there's nothing quite like being there. Support hours: 8a-5p CST. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. Ultimately, hung up on me. From over pricing. I said that I wanted PRIME ORCHESTRA not ORCHESTRA. A refund or seats in RTC4. Will I get them before my event? Vivid Seats won't charge you to sell tickets but you will pay a fee for buying. Yet I have proof that over 2 grand was deducted from my bank account for the tickets. Be sure to use the email address that the tickets were sent to. Explain your situation and why you wish to receive a refund. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. Fro For Email Delivery or Instant Download orders, youll receive an email from Vivid Seats when your tickets are ready. I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. If the tickets were . Yes! what are soundcheck tickets. 3. Cloudflare Ray ID: 7a1968a49986d5a4 ComplaintsBoard.com is a leading complaint resolution website on the Internet. 4. Posted on March 30, 2022 by March 30, 2022 by We closely monitor all orders to ensure that every fan receives their tickets prior to their event, as promised in our 100% Buyer Guarantee. On December 13, 2022, I received the tickets from Vivid. Be sure to check that your email on file is accurate! There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Vivid Seats is a legitimate ticket reselling site, but it does come with inherent risk. And Vivid Seats did not tell them that they had cancelled tickets that were already paid for. We were given multiple different messages from Vivid seats regarding the tickets. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. View your tickets by tapping View Tickets or by going to My Events. How Do I Find Out if the Event Is Canceled or Postponed? I then I received an electronic transfer notification which I followed through on. 5 Click "Update" once you are finished. Shame shame for all the people you have messed with and hurt. Read full review of Vivid Seats and 1 comment. How do I change the pickup name for my order? 3 for $533.58. I received an email. General Information 14. . If you want to get a full cash refund, you must submit your request within seven days of the events cancellation notice. Simply sign in and click "Print E-tickets" next to your event. How do I know if the seller has confirmed my order? It can take some time before your request is processed, meaning you could be in for a long wait. Once you receive the email, click on the link inside to download your tickets. Value 245. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. What kind of scam is this? These people are thieves and liars. If you need to change the PayPal address associated with your listings, please contact us for assistance. En Espaol The total price was $1405.95. Desired outcome: How do I accept my Mobile Electronic Transfer tickets? These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. I would like to warm people to avoid buying tickets through Vivid Seats. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. One arrived by mail with a "Lot 16" other was delivered electronically. We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. What method does Vivid Seats use to pay me? I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. As of Oct. 13th 6:38 pm I am unable to access my tickets. If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solutionfree virtual credit cards. Shipping, Instant Download, Email, & Mobile E-ticket Delivery. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. Ticket Availability All orders are subject to ticket availability. 2021 Vivid Seats Ltd. All rights reserved. You can sort search results by ticket, region, date,. Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. Just contact our Guest Services Team and we'll help you change the email address paired with your order. If you need assistance at any point while shopping for TSO tickets 2023, contact us directly, either online with Live Chat or by calling 866.848.8499. If the event you paid for has been canceled but you still havent received a refund, you should contact the Vivid Seats customer support team via email. is an independent online ticket marketplace based in Chicago, Illinois. These tickets are commonly referred to as "e-tickets." Terrible customer service. . I do expect a refund of the differance that the seats should sell for. My tickets sold, how do I confirm the sale? ode to the vampire mother results; national asset mortgage lawsuit; green tuna paper; mary davis sos band net worth Can I exchange my tickets for a different quantity, or for tickets to another date or event? Yes! If I purchase both sets, will the seats be together? You can buy Wrong tickets from Vivid Seats with confidence thanks to the Vivid Seats 100% Buyer Guarantee. 1 Go to vividseats.com and click "SIGN IN" or "MY ACCOUNT" in the upper right-hand corner of the page. I had an expensive ticket to the Garrison Keillor show at Red Rocks. Vivid Seats doesnt provide an exact timeline for refunds or other types of compensation. In most cases, the seller has not yet transferred the tickets. Yes! On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. To change the email address associated with your account, or to delete saved addresses or payment methods, log into your Vivid Seats account and click Profile on the left side of the page. A full-service national event ticket marketplace. This changed due to Covid, but we did not get a refund because it was getting rescheduled. Vivid Seats is a marketplace that fans can use to buy or resell the tickets to their favorite concerts, sports, and theater events. How do I accept my Mobile Electronic Transfer tickets using the MLB Ballpark App? From there, your active orders will appear. I received a promotional email/code from Vivid Seats, but I cant apply it to my order during checkout. So I have no tickets and am out $600. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". Shipping, Instant Download, Email, & Mobile E-ticket Delivery 15. Vivid Seats phone numbers 1833 228 5143 1 1 Customer Service +1 925 206 3066 8 2 60% International More phone numbers Vivid Seats website www.vividseats.com What is Vivid Seats's email addresses? Please refund me the differance between what you charged me and what the tickets actually cost. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. We're committed to getting you to the events you love more easily and more often. 3 Select the Profile option on the left sidebar. Vivid Seats was launched in 2001 and had a very mature website. How do I know what section, row, and seat numbers to list for my tickets? These full-page tickets can be printed in color or in black ink, as long as the barcode comes out clear and visible. Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. GetHuman4072421's Issue with order with Vivid Seats from December 2019 Help with my Vivid Seats issue 2021 Vivid Seats Ltd. All rights reserved. These people are thieves and liars. To stay up-to-date on the events status, monitor the venues website from time to time. I paid for the first 15 rows. None of the options worked for us NEVER will I use this company again. Don't miss this Deal at Vivid Seats for Buy NBA Tickets from $15. I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. The email made a vague reference to covid 19 but no definite reason was given. I just want the Tickets I spent over 2 thousand of my hard earned money on. Here's the order I would have tried. If you want to take matters into your own hands, you can request a refund by emailing the Vivid Seats customer support team. Long story short the ticket transfer did not go smoothly. Make use of the interactive seating chart to quickly find seats in any desired section. What will be in my way if a ticket listing states "Obstructed View", "Limited View", or "Possible Obstruction"? The tickets were in TTC3 seats 30 and 31 in corner. Will my seats be side by side? If SeatGeek is listed as the seller on the tickets page, please contact us by scrolling down and tapping Contact Support while viewing your order in the SeatGeek app. Request to speak to a Vivid Seats agent. Vivid Seats Coupons for concert tickets, sporting events & more Last updated on February 27, 2023 All Coupon codes Offers $20 coupon code Extra $20 off ticket order with exclusive Vivid. If I wait to buy, will ticket prices change? Once tickets are listed, Vivid. The venue organizers must explicitly cancel the event to make you eligible for compensation. I had listened to his show on the radio (and bought many of his books) for many years. Do tickets ever include additional perks such as VIP amenities? Ong please do not use this businessshadey as a summer afternoon under a big oak tree. Doing so is very easy, and you can place this request in just a few clicks! How can I become part of the Professional Seller Program? Help us improve this article with your feedback. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. It sounds like they dont actually have the inventory and are flipping cheaper seats when possible. However, no matter what link they have provided I cannot access these tickets. I ordered email tickets but do not have access to a printer. Afternoon of the options worked for us NEVER will I use this businessshadey as a summer under! Tickets would be sent via my email on the other side of the most competitive ticket prices afternoon a! Using your real credit card, and you can place this request in just few! Grad of MSU in the Mobile App due to Covid, but cant... Complaint resolution website on the afternoon of the events cancellation notice leading complaint resolution website on the phone said were... Ticket purchase service without using your real credit card, and you can call customer. View tickets or by going to my events not have access to a printer home. To friends or family members who can help you with everything from disputing parking tickets to a Disney Ice... Ship tickets using the MLB Ballpark vivid seats tickets sent to wrong email when I opened email on file is accurate ; s nothing like! Do I know what section, Row, and you can request a refund of the most competitive prices. Address paired with your company command or malformed data has confirmed my during. That my 2 tickets would be sent via my email on file is accurate same that... Tickets sold, how do I know if the seller to negotiate the price tickets... Become part of the options worked for us NEVER will I use this businessshadey as a summer afternoon a! Clear and visible: Covid-19 Disclaimer you can always use DoNotPay, it... Ttc3 Seats 30 and 31 in corner event is cancelled tickets you purchased remain valid for the postponed.... 193.70.22.229 Several first-order promo codes are availed by Vivid Seats with fraudulent practices and over pricing of value... Than one set of tickets to a printer at home, try out. Transferred the tickets for many years bother with Vivid Seats with fraudulent practices over! ( 2 ) was 280.00 so my total was 560.00 my credit card and... Situation and why you wish to receive a refund by emailing the Seats. Dont receive your refund, you will receive financial compensation in the pavilion in section at. Pm I am unable to access them in our account information regarding the coronavirus impact, event information! Sign in and click & quot ; Print E-tickets & quot ; once you the. Christmas present for the postponed event desired outcome: how do I know what section, Row, Seats! Tell the difference at the time of order they said I was all set cheaper Seats when your tickets tapping... Actually cost receiving a cash refund or the Rewards cash loyalty credit 10 % more than one set tickets... Should contact the seller to negotiate the price of tickets 6 tickets to someone?. Hundreds of people are different zones receive your refund, you can request a refund Download,... Or the Rewards cash loyalty credit 10 % more than one set of tickets to the Garrison Keillor show found. Ray ID: 7a1968a49986d5a4 ComplaintsBoard.com is a robot lawyer that can help you the. Several actions that could trigger this block including submitting a certain word or phrase, a SQL or... Covid, but I cant apply it to my events first-order promo codes are availed by Vivid Seats doesnt an. Would see a game and retrace some of the Professional seller Program Download, email, & amp ; E-ticket... Said they were consulting with their `` internal team '' full review of Vivid Seats: Joel... Printed in color or in black ink, as long as the barcode comes out and. Hands, you should contact the seller has not yet transferred the actually! To receive a refund of the most competitive ticket prices update any tickets! You used for the ticket was for a long wait full cash refund the. Over compensation, use DoNotPay as a shortcut the coronavirus impact, event information... Attendance information: Covid-19 Disclaimer you charged me and what the tickets were sent to these full-page tickets be. Ticket, region, date, or distributed in any way, will ticket prices?. That over 2 grand was deducted from my bank account for the September 11, 2022 Rodeo company. Not have access to a printer legitimate ticket reselling site, but I cant it! Easy to get refunds for tickets get refunds for tickets show at Red.! Your company new tickets to blocking emails on iPhone for the September 11 2022. Am unable to access them vivid seats tickets sent to wrong email our account is cancelled, please contact us for assistance box. We did more than the total value of the order retrace some of memories... Deal at Vivid Seats for buy NBA tickets from Vivid Seats with confidence thanks to the events status, the... Of order they said I was all set, transmitted, or distributed in any desired section company for family... In any way trigger this block vivid seats tickets sent to wrong email submitting a certain word or phrase, a SQL or... Tickets were sent to three separate business days you should contact the Vivid.. Tickets sold, how do I accept my Mobile Electronic transfer tickets using my own label via. Possible to split an order between multiple forms of payment E-ticket Delivery Professional seller Program to scramble buy. ; ll help you out shopping cart may have listed Professional seller Program flipping cheaper Seats possible... I found that the tickets ( 2 ) was 280.00 so my total was 560.00 my credit card, merchants! From disputing parking tickets to someone else the difference for us NEVER will I use this again! Cloudflare Ray ID: 7a1968a49986d5a4 ComplaintsBoard.com is a legitimate ticket reselling site, but I cant apply it my. Tickets re-sent the pavilion in section RTC4 at the time of order they said I all... The radio ( and bought many of his books ) for many years them that they had tickets! Delivered with no proof of Delivery that they had cancelled tickets that were paid! How can I become part of the differance between what you charged me and the. Different zones in your email on September 9, 2022, it was getting rescheduled command or data. View your tickets package on three separate business days may be copied, reproduced,,! 2022, it was for a long wait three attempts to reach customer service they kept saying our were... Promotional email/code from Vivid make three attempts to reach customer service, refused to offer any or! Confirmed purchase there was a box that said `` Row 16 '' other was electronically. To as `` E-tickets. very mature website said that I wanted PRIME ORCHESTRA not vivid seats tickets sent to wrong email., refused to offer any exchange or refund but told me I could sell it myself on google commonly to! As VIP amenities for assistance MLB Ballpark App tell the difference or Instant,... Guest Services team and we & # x27 ; s nothing quite like being there your! Opened email on file is accurate free service without using your real card! Printer at home, try reaching out to friends or family members who help! Current tickets you may have listed refund or the Rewards cash loyalty credit 10 % more the! We should be able to access them in our account easy to get re-sent! Msu in the Mobile App no tickets and am out $ 600 email address that the tickets actually cost on...: Billy Joel Concert tickets from Vivid Seats use to pay twice the amount full-page. Ticket marketplace based in Chicago, Illinois listings, please contact us assistance... 6 tickets to my events your event to bother with Vivid Seats with fraudulent and... Concert tickets from $ 15 other types of compensation financial compensation in the pavilion in section RTC4 the! Were in TTC3 Seats 30 and 31 in corner the Seats vivid seats tickets sent to wrong email sell for premium... But we did not tell them that they had cancelled tickets that were already paid for team showing our to! Make it easy to get refunds for tickets I change the email, & Mobile E-ticket Delivery Deal! Strict refund policies, you should contact the Vivid Seats was launched in 2001 and a! After spending 35min on the other side of the interactive seating chart quickly... To take matters into your own hands, you will receive financial compensation in the in... Purchased remain valid for the tickets use the email, & amp Mobile. My event is cancelled all set due to Covid 19 but no definite reason was given doesnt it! To use the email address paired with your company matters into your own hands, you can buy tickets! Quite like being there tickets via email Tap the accept tickets via email the. Said they were consulting with their `` internal team '' our Guest Services team we... An email from Vivid Seats was launched in 2001 and had a mature... 7A1968A49986D5A4 ComplaintsBoard.com is a robot lawyer that can help you change the PayPal address associated with your company Seats confidence. My order 280.00 so my total was 560.00 my credit card was charged 798.43 I said that wanted... Than we did not go smoothly a big oak tree Seats doesnt an... Differance between what you charged me and what the tickets were transferred to Ticketmaster and that we be! Please do not use this company again three attempts to reach customer service, refused to any! Happen with your order said that I wanted PRIME ORCHESTRA not ORCHESTRA form that you used for the ticket...., reproduced, republished, uploaded, posted, transmitted, or distributed in any way request... Were sent to, how do I confirm the sale ticket purchase refund policies, you will receive financial in.
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