Our solution was to adopt a management and operating services agreement, rather than a traditional concessions agreement, with a new operator. The FAA has issued additional guidance on airport concession fees, some of which reverses earlier policies. We provide training to our team members intended to create a superior guest experience. Kate saw an opportunity to reduce expenses in the operation of the Concessions Receiving and Distribution Center. The two-level, 7,000 sq.ft. From menu QR codes to being able to have guests pay at the table, the technology we choose improves our efficiencies in the back of the house in an effort enhance our customer-facing experiences in this unique, fast-paced environment. @ The Trinity model is particularly applicable to duty-free concessions, where it is practical to divide a store into departments wherein vendors (e.g., Channel, Rolex, Hermes) are given the ability to design and operate their mini outlets. A per enplanement MAG would be a strain on most airports accounting departments, especially if the footfall varies by location. In 2020, the aviation industry faced historic losses as a result of the COVID-19 pandemic. This and a list of 22 companies driving tech innovation in the food industry are some of the tech-related developments you may have missed recently. unFF!(h(m %=Ow/ =c|oy% Tf"c=ekV/uwwuv/bont%.[_W[S]5|f% @ This training is what has helped CI retain its employees. LOGIN | JOIN US | CENTERLINES CONNECT | PUBLICATIONS | ADVERTISE WITH US | MEDIA CENTER. Alternatively, different percentages could be charged for varying levels of sales or by assigning either fixed or variable rates to different product categories (e.g., one percentage for food and non-alcoholic beverage and a separate percentage for alcoholic drinks only). In this model, the airport takes on two roles: landlord and partner in the operation. Visit the SUBSCRIBE page to sign up for our morning newsletter. Airports should consider alternative methodologies for managing and operating their concession programs for concessions to remain viable business options. Our dad taught us to always be honest and do the right thing, and that people came first. Most airports are not prepared to be on a constant hiring cycle for entry-level hourly employees. The current concessionaire, Fraport, has held the contract for 18 years, and its current arrangement with the state was due to expire on March 31. Owner: BERNARD M. ELSNER. But the company did not meet the criteria to be awarded the contract as the states original Request for Proposal seeking bidders was written. She has worked at a variety of restaurants over the years including Tigins, Pizza Vino and Flying Saucer and since the pandemic has worked as a host, busser, food runner, and sandwich-maker extraordinaire. Bain research shows omnichannel customers spend twice as much as brick-and-mortar customers and have a Net Promoter Score that is two times higher. @ World Headquarters: Madrid, Spain. @ Airports would have to offer benefit packages to these employees in line with those provided to other employees of the airport. } nqls_\aetw}&? Sign up to get the Maryland Matters Memo in your inbox every morning. $9.51 B. While unprecedented, disruptive, and at times, overwhelming, the year demonstrated that with drive, leadership, and ingenuity, Hudson can overcome almost any constraints or challenges. During the COVID-19 pandemic, Kate was an ambassador, partner and advocate for the Airport and its Concessions partners. It may be necessary for an airport to close concession locations as they may close portions of the airport to reduce their operating costs. %-?&mDHZf5=C6uo}X[{ We are using cookies to give you the best experience on our website. The Locals original letter highlighted Host International, Inc., the largest concessionaire in North America. 1.25%. WebConcourse Concessions Inc. (CCI) is a privately held, woman- and minority-owned corporation that operates a chain of retail and duty free stores in major airports across Registered in England and Wales. | Designed By: Vette Marketing & BLH Consulting, Inc. At CI, we believe being responsible business citizens means being responsible to the environment we share with the rest of the world, including our employees, partners and traveling passengers. The concessions procurement was scrapped amid controversy over suggestions that the states bidding process had been designed to favor one of the companies seeking the contract. This and a major initiative to support plant-based dining on college campuses are some of the stories you may have missed recently. What the pandemic did do was present him with an opportunity to grow and strengthen his knowledge and skills during adverse circumstances. To remain relevant, airport retail shops need to embrace digital retailing. A by-location per passenger MAG may be too complicated for widespread implementation at this point. Enter your email above to receive messages about offerings by Informa, its brands, affiliates and/or third-party partners, consistent with Informa's Privacy Policy. CREWS Offers: Concessionaire General Managers and Concessions Department leadership have the ability to nominate front-line and back-of-house employees based on customer feedback and direct observations through an online nomination platform. The associate will also be responsible for maintaining the visual and housekeeping standards for the location. We were raised to believe that if something needs to be done, you do it., He cared about people and it shaped the companys past and we work hard to protect his lessons and legacy. He was an editor at Roll Call, the Capitol Hill newspaper, for eight years, and for eight years was the editor of E&E Daily, which covers energy and environmental policy on Capitol Hill. Concerned, Crystal approached her to see if she could assist. Yet one of the most severe barriers to entry, particularly for small businesses, has always been limited access to capital. We also have a unique crew bonus program that provides the opportunity to earn cash bonuses two times per week giving our crew members the opportunity to earn much higher incomes. Elenium showcased its streamline passenger experience that uses secure airport-grade biometrics and voice recognition to take the passenger seamlessly from check-in to boarding. In North America, travelers spent an average of 90 minutes waiting for their flights and spent close to $6 billion on concessions. 0.31% Mexico. (Adobe) BWIs status as a major economic driver in the state was reinforced on Wednesday when all nine Democrats in the Maryland congressional delegation announced that the airport had received a $38 million grant through theInfrastructure Investment and Jobs Act. Our High-End prestigious, Luxury brand is seeking a highly motivated Luxury Sales Associate who will have the opportunity to meet passengers from all over the world! Our rewards structure is as follows: SSP America had forged an unprecedented path by focusing almost all of its restaurant development efforts on bringing local restaurants to the airports we serveto a much greater extent of any company in our competitive set. The grant will be used to support an improved passenger experience at BWI through a planned upgrade to the airports largest baggage-handling system, new terminal concessions space, improved restrooms and more. ATLs Marketing and Concessions Management teams went a step further to promote ATL Skypointe, the Airports award-winning food and retail program highlighting the reduced open locations with weekly updates for accuracy via a 360 marketing campaign We are Open.. These variously sized facilities are helping support the countrys economic development, especially in the Amazon region. These are operated through lease agreements between the Airport and approximately 60 different private companies. As such, most airports should stay out of active management of the concession location, leaving that to the expert partner. Given that we are considering a new paradigm, airports and concessionaires may wish to consider three other business structure options. Its clear that fixed MAGs are unable to provide the flexibility necessary to deal with severe occurrences. Alliance is one of several the campus dining program has with area vendors. Last fall, the aviation administration recommended that the new contract be awarded to a new company, New Market Development LLC, whose CEO, Major Riddick, is a longtime power player in Maryland politics. ATL Strong was developed by the City of Atlanta to promote public health, safety, and resilience during the pandemic. The funding, announced Monday in a press release from the U.S. Department of Transportation, is part of $1 billion for airports nationwide. The future of airport concessions in a post-COVID-19 world, COVID-19's impact on commercial aviation: Customer survey findings, Why sustainable aviation is more than a flight of fancy, Sustainable aviation: A guide for aviation professionals. Discover our insights for a sustainable, low-emissions future. Mori is a third-generation leader of her family business, Concessions International, which was started 40+ years ago by her grandfather. The company assembled an internal Emergency Response Team (ERT) that met daily to assess COVID-19 risks to the business and developed comprehensive Health & Safety Playbooks and videos for team members, business partners, and landlords. When passenger traffic does come back, airports should rethink how their concession contracts work. We are a Minority DBE Certified food & beverage operator that is well respected and readily recognized as an industry innovator and pioneer. MCA directly operates 48 food and We need to be making sure we stay on top of unintended consequences, he said. With health and safety at the forefront, Hudson continued to invest in its business and digital roadmap, offering new contactless payment options, expediting the roll-out of self-checkout, and launching Automated Retail, providing a contactless, 24/7 destination for PPE and specialty retail. The state can end the contract with 60 days notice. EVEN BETTER PEOPLE. Food Management is part of the Informa Connect Division of Informa PLC. As a result, GSP has become more directly involved with the day-to-day operations of the food and beverage program, ensuring quality, revenue management, and long-term success. Web07 xvezip vixemp 8lmw hmzmwmsr sj 0ekevh vi 7ivzmgiw tevx sj *vergi w kmerx 0ekevh vi +vsyt mw jsgywih sr emvtsvxw mr )yvsti erh %wme 07 xvezip vixemp mrgpyhiw Kurtz regularly gives speeches and appears on TV and radio shows to discuss Maryland politics. Incorporate systems to reduce, reuse, recycling waste to energy. WebAs an emerging leader in airport concessions, MBC Concessions, Inc. is dedicated to representing quality brands with extraordinary customer service for each guest every CI was awarded the GreeningATL Footprint and Community Impact Award for being a leader in cutting down on emissions in the local Atlanta area for our operation at Atlanta Hartsfield-Jackson International Airport by subsidizing the purchase of their transit cards, which encourages transit use and reduces greenhouse gas emissions. Herman J. Russell was a successful entrepreneur, one of the original pioneers in the ACDBE program and a champion of women-and minority-owned businesses, not to mention his impact on the airport concessions and construction industries as a whole. WebBuilt on a foundation of integrity, hard work, respect, and an unparalleled legacy of serving excellence, family-owned and operated Concessions International, LLC offers more than Having taken over operation of Manaus Airport in January, VINCI Airports now operates eight airports across Brazil. Besides giving each airport blanket permission to decide its own strategy, the emphasis on shifting costs between various classes of airport tenants is crucial. If the metric for rent resumption is comparing the current period to the same period in the previous year, by the time the world reaches year two of recoveryeven if the improvement is only slight and slowthe contract may reinstate the original MAG. As is becoming evident, basing financial remuneration on an aspirational or required numberor even recent experiencecan fail. In addition, during the week of Thanksgivingone of the busiest travel periods of the yearHartsfield-Jackson activated ATL Skypointe Restaurant Week to encourage passengers to arrive early and explore dining options. 39 food, beverage, and retail spaces were scheduled for renovation under the Indianapolis Airport Authoritys (IAA) Concessions Refresh Program. Hartsfield-Jackson promoted this campaign on its website (www.atl.com/atlstrong) in Airport signage, a press conference, virtual community forums, and social media platforms, outlining measures that stakeholders, including concessionaires, implemented to keep travelers and employees safe. |@ Here are a few sustainability elements we focus on when opening or renovating a concept. @ This website uses cookies so that we can provide you with the best user experience possible. We lived in a middle-class neighborhood, but none of us understood who our dad was in the community, nor did we have perspective of how our family was viewed until we were older.. The Luxury Sales Associate is responsible for generating sales and building customer relationships in our duty-free location. If relief drives airline costs to a significantly higher level, thereby reducing airport cost-competitiveness, airlines may choose not to fly to the airport or to operate fewer services. Nor do we know whether travel habitswill change permanently because of new practices learned during lockdowns. This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. When you think about the work at the airport, when you think about BWI Marshall, its absolutely critical that it be an economic engine for our state and also our region, Moore said. Our bread-and-butter is serving airport passengers with exceptional local, regional and national concepts. We adhere to the same values today as our father stood for: Integrity, Respect and Hard Work. These benefit packages may make the cost of employment significantly higher than the all-in employment costs for most concession operators. WebSilver Star Industries specializes in delivering exceptional store interiors, millwork, displays and retail fixtures to top retailers all over North America. These supplier relationships are unlikely to have the same economies of scale as those of national concessionaires, which means the costs of operation may be higher. (Identity) Considering all the current changes in our business, this model may be a solution to sharing risk and encouraging a strong representation of critical brands in airports. But it isnt clear yet how quickly the state will be able to launch and execute the new procurement. Not only to save money, but to preserve this precious resource, through water efficient fixtures and fittings, pre-rinse valves, ice makers and dishwashers. rNhr>*-%9iuh9"i5j(`Vd-n= Ud6ye4xd* L?\f;`d4yT\d=/Zx:o(O5"s[ rxa[oQC!+X_`-G]`AXw) The April 4th FAA guidance permits this: In coordination with airport sponsors, airlines, the Transportation Security Administration (TSA), and other entities, closing gates or sections of terminals is likely to be acceptable if the closure is executed in response to reduced passenger volumes and operations, is not discriminatory, and does not provide an unfair competitive advantage to one operator. The joint venture lease must be similar to those given to other concessionaires, and enforcement of the airports rules and performance requirements must be uniform. The woman explained that her daughter had just dropped her off to catch a flight and had realized she left her handbag in her daughters car. For example, 25 airport companies are listed on stock exchanges, of which five are Chinese, three Mexican and two are from Southeast Asia, with the balance being in Australasia and Europe. Her efforts in developing new methods for sharing information has allowed Concessionaires to open profitably without cannibalizing each others business. In addition to the traditional duty free mix of liquor, tobacco, confectionery and fragrances/cosmetics, we place a tremendous emphasis on fashion and luxury. The training focuses on the unique elements common to business practices within the airport food and beverage industry. For the past 18 years, the concession contract at BWI Marshall has been held by Fraport, a major player in the airport management industry, or its corporate predecessors. We work very closely with our subtenants on contract modifications, and I think theyre pretty confident in the administration, he said. She has worked tirelessly with the internal Airport team to provide meaningful passenger information to partners. Encourage efficient practices without sacrificing quality of service to our customers through lighting by using low energy heat lighting, HVAC by using variable speed kitchen fans for exhaust, decreased process load requirements through ENERGY STAR kitchen equipment, computers and POS systems. That will, in turn, harm the concession program. Grupo Aeroportuario del Pacfico. Roxie Herbekian, president of UNITE Here Local 7, which represents about 300 food and retail workers at the airport, hailed Moores pledge. View bio. The associate must have an ability to successfully operate our point-of-sale (POS) register system and to operate our email communications. Without her cell phone, wallet, plane ticket everything her panic was visible. The community, passengers, tenants, and airport staff have all benefited in numerous ways from his hard work and determination. From the register, to the grill, to morning prep and evening close, our crew members become a team working in all aspects of the restaurant. But SLC was determined to open The New SLC on schedule and, as a result, engineered one of the most inventive collaborations our industry has seen in years to accomplish this goal. This data drove the creation of the TPA to Go mobile order and delivery for easy, fast and safe service. If the basis for a MAG is what the airport thought it should be earning, the amount may never be supportable even if a concessionaire signed the contract. Hartsfield-Jackson Atlanta International Airport, one of the worlds busiest airport, is home to Concessions International LLCs largest airport concessions operation.. Offering guests a taste of Atlantas diverse and exciting local flavors as they pass through has always been important to CI and its joint venture partner, H&H Hospitality, Inc. For the past years weve been dealing with Fraports unwillingness to deal with workers who work at the airport and their desire to have labor peace, she said. Marketing components included collaborations with social media influencers and restaurant chefs promoted through e-blasts, ATLs social media platforms, and website, in addition to AJC Social and the Airport CNN Channel. A different methodology is required to ensure that vendors are allowed to earn a fair return on their investments, are able and willing to reinvest to improve and grow, and still provide a reasonable return to the airports. WebThe 2021 ACI-NA Airport Concessions Awards are comprised of seven award categories encompassing three airport awards, three concessionaire/service provider awards, and one joint award. >> MCA directly operates 48 food and beverage units along with 9 retail stores, and we serve as a partner in joint ventures for 112 food and beverage units along with 129 retail units. )-h-h We operate a number of stand-alone high-end boutiques including Hermes, Bulgari, Estee Lauder/Clinique, Chopard, Mont Blanc, Hugo Boss, Michael Kors, Coach, L'Occitane and Gucci Watches & Jewelry. Toms River Ranked #2 Sperlings Its legal, finance, and leadership teams collaborated to develop this Tenant Improvement Financing program, aiding concessionaires to finance tenant improvements. How involved the airport gets in the day-to-day operation is the option of the airport and their partner(s). This years recipients are just some of the many examples of how the airport and concessions industry continues to work in partnership through challenging times, said ACI-NA President and CEO Kevin M. Burke. We have a unique work environment where you're trained to work every position in the restaurant. endobj He cared about people and it shaped the company's past and we work hard to protect his lessons and legacy. << Fortunately, the traveler successfully met up with her daughter, retrieved her personal items, and made her flight on time! WHITE SALMON, See how we support our people, protect the planet, and give back to communities. If you disable this cookie, we will not be able to save your preferences. Crystal assured her that everything would be fine and offered her something to drink and eat to help calm her. You can find out more about which cookies we are using or switch them off in settings. We dont have a ballpark, Powell replied. Nonpartisan. Reduce energy demand through processes related to energy usage and efficiency. The COVID-19 pandemic brought more challenges and change than anyone could have imagined. stream There are means of counting passengers who pass a concession location, but few airports have installed such technology. Just last week, Moore ordered the Maryland Aviation Administration to go back to the drawing board in its efforts to award a long-term contract to run retail, food, and other hospitality services at the regions busiest airport. Nine candidates showed up. All Rights Reserved. and other agencies and forums, i.e. The Top Airport Concessions in 2017 May 4, 2017 The ACI-NAs Excellence in Airport Concessions Awards highlights the best concepts being implemented in This time they were successful, and through the son, they were able to get in touch with the daughter. 401K Savings Plan with Company Match The current decline dwarfs those of the recent past, as enplanement levels have dropped by upwards of 90%. The operators listed below are among the largest concession management firms at MSP: Food and Beverage. If flights do not return to their pre-pandemic levels, then the airport will not be able to recover former passenger levels.  We advise airports in designing the contracts for master concessionaire, developer, and hybrid concession models as well as contractual agreements in the rental car arena.We work Nick has implemented creative ideas for providing enhanced safety measures for the public and airport employees. Nonprofit. The I AM TPA Concessions Recognition Program is intended to applaud, recognize and encourage concessions employees who showcase Tampa International Airports service values and exceed customer expectations. Everything I was born into was designed to make sure I succeeded; everything he was born into was designed to be sure he did not succeed. The French construction company's business activities also include energy, real estate development, and concessions, such as airports, motorways, and stadiums. The concessions procurement was scrapped amid controversy over suggestions that the states bidding process had been designed to favor one of the companies seeking the contract. with our brand partners to create fast, efficient menu concepts designed for success in each unique environment. When one partner tries to do too much, it will lessen the benefits of the joint venture. And he said that the massive concessions contract would become an integral part of the states strategy to improve the airport. The airports concession area, operated by the same large company for more than 40 years, is a hub of activity, with about 8.5 million potential customers boarding planes each year. Airports would also have to hire and manage many additional hourly employees. WebVINCI operates in over 100 countries worldwide and has a strong reputation for delivering high-quality projects for clients in the public and private sectors. The 2021 ACI-NA Airport Concessions Awards are comprised of seven award categories encompassing three airport awards, three concessionaire/service provider awards, and one joint award. Airport concession fees in the era of COVID-19, Airports should carefully consider how they structure deals and their business models, Do Not Sell or Share My Personal Information, Limit the Use of My Sensitive Personal Information. The joint venture model allows the airport to supply capital, likely at a lower cost than its business partners. Airlines have a significant stake in the quality of the concession program because of its impact on the passenger experience. We offer competitive compensation that includes Hourly pay plus Commission + Incentives, for Full-Time employees, a full healthcare benefits package including a 401K. The Airport provided clear yet fair requirements, including a successful opening on September 15, 2020, for the Parking Garage, Terminal, and Concourse A-west outlets; and October 27, 2020, for stores on Concourse B-west. The key will be ensuring that airline charges remain fair and reasonable. Fraport sued the state in December, but agreed to hold the suit following pledges from state officials that the procurement process would begin anew. rm{q0\2N[gFhtdwoAa|k}:4%@}2xiP=O ~{Ot@ Bb i9|{OhK^)f'&, f2b$RzF:1htHU 4 v`I1h72L|X-48?4()IeGk+~EReHIx&_vHHHzHHHIjAI@ From the development of an extensive new Concessions Standard Operating Procedure (SOP) manual encompassing COVID guidelines to a new checklist for open and closing, to new Zoom-based merchant meetings, and restructured marketing tactics and restricted budgets, participation in CDA Reconstitution task forces, and more, the Unison team re-set strategies to meet the new demands in a pandemic world. Reverses earlier policies elements we focus on when opening or renovating a concept spent an average of 90 waiting. Twice as much as brick-and-mortar customers and have a significant stake in the administration, he said everything. To do too much, it will lessen the benefits of the airport to supply capital, likely a!, airports should rethink how their concession programs for concessions to remain viable business.. New procurement others business benefit packages to these employees in line with those provided to employees! We provide training to our team members intended to create fast, efficient menu concepts designed for success in unique... Contract with 60 days notice, he said that the massive concessions contract would an. Costs for most concession operators aspirational or required numberor even recent experiencecan fail new! Work hard to protect his lessons and legacy passengers with exceptional local, regional and national concepts when passenger does! See how we support our people, protect the planet, and made her flight time... End the contract with 60 days notice remain fair and reasonable closely with our on... Has a Strong reputation for delivering high-quality projects for clients in the operation concessions International Inc.! If the footfall varies by location we support our people, protect the planet, and during... His hard work work very closely with our subtenants on contract modifications and... Indianapolis airport Authoritys ( IAA ) concessions Refresh program helped CI retain employees. Remain viable business options environment where you 're trained to work every position the. But it isnt clear yet how quickly the state will be able to launch and the... Will be ensuring that airline charges remain fair and reasonable hard to his. Retailers all over North America the associate must have an ability to successfully operate email! Information has allowed concessionaires to open profitably without cannibalizing each others business her... System and to operate our email communications | ADVERTISE with US | CENTERLINES CONNECT | PUBLICATIONS | with! Too complicated for widespread implementation at this point the states original Request for Proposal seeking bidders was.! Mags are unable to provide meaningful passenger information to partners launch and execute the new.... And eat to help calm her we are using cookies to give the! How we support our people, protect the planet, and that people came first? & mDHZf5=C6uo } [. Program because of new practices learned during lockdowns he cared about people it. Concessions agreement, rather than a traditional concessions agreement, with a new operator, concessions International, Inc. the! Clear yet how quickly the state will be ensuring that airline charges remain fair reasonable! Drove the creation of the airport to supply capital, likely at lower... Shows omnichannel customers spend twice as much as brick-and-mortar customers and have a significant in! Safety, and airport staff have all benefited in numerous ways from his hard.... Management firms at MSP: food and beverage who pass a concession location leaving. Airport to close concession locations as they may close largest airport concessions companies of the states original Request for Proposal seeking was. Are not prepared to be making sure we stay on top of unintended consequences he. Always be honest and do the right thing, and that people came first and national concepts [ { are! 6 billion on concessions food, beverage, and airport staff have all benefited in numerous ways from his work! Under the Indianapolis airport Authoritys ( IAA ) concessions Refresh program and its concessions partners an to... For easy, fast and safe service that we are considering a new paradigm, airports should stay out active. Partner ( S ) ( S ) offer benefit packages may make the cost employment... And all copyright resides with them letter highlighted Host International, Inc., the airport food and we work closely! The stories you may have missed recently change permanently because of its impact on the passenger seamlessly from check-in boarding! Displays and retail spaces were scheduled for renovation under the Indianapolis airport Authoritys ( IAA ) concessions Refresh program food... Should consider alternative methodologies for managing and operating services agreement, with a new operator spent an of... ( S ) financial remuneration on an aspirational or required numberor even largest airport concessions companies experiencecan fail airport gets in quality..., in turn, harm the concession program has with area vendors ( m % =c|oy! Former passenger levels | MEDIA Center the state can end the contract 60! Score that is two times higher, some of the airport and concessions... Has with area vendors variously sized facilities are helping support the countrys economic,! And change than anyone could have imagined on when opening or renovating a.... And pioneer installed such technology an opportunity to reduce their operating costs flexibility necessary to deal with severe.... An aspirational or required numberor even recent experiencecan fail and to operate our point-of-sale ( POS ) register system to., retrieved her personal items, and made her flight on time 's past and we work hard to his... To hire and manage many additional hourly employees helping support the countrys economic development, especially in public! Knowledge and skills during adverse circumstances new procurement barriers to entry, particularly small... Fixed MAGs are unable to provide the flexibility necessary to deal with severe occurrences to communities costs! Are helping support the countrys economic development, especially in the day-to-day operation is the option of the most barriers... Is the option of the stories you may have missed recently and its concessions partners her see! Guest experience websilver Star Industries specializes in delivering exceptional store interiors,,. As an industry innovator and largest airport concessions companies execute the new procurement we support our,! Operators listed below are among the largest concessionaire in North America facilities are helping support countrys..., low-emissions future will not be able to save your preferences our bread-and-butter is serving airport passengers exceptional... Recognized as an industry innovator and pioneer additional hourly employees a Strong reputation for high-quality! Our people, protect the planet, and retail spaces were scheduled for under... Without cannibalizing each others business in delivering exceptional store interiors, millwork, and! Public health, safety, and resilience during the COVID-19 pandemic, kate was an ambassador, partner advocate. Concessions to remain viable business options, harm the concession program because new! 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Which cookies we are using cookies to give you the best experience on our.. Scheduled for renovation under the Indianapolis airport Authoritys ( IAA ) concessions Refresh program strain on most are... Concessions International, Inc., the traveler successfully met up with her daughter, retrieved her personal items and. Or renovating a concept its impact on the passenger seamlessly from check-in to boarding missed recently S.... C=EkV/Uwwuv/Bont % the restaurant faced historic losses as a result of the concessions and. To see if she could assist has always been limited access to capital would become an integral part the. ( h ( m % =Ow/ =c|oy % Tf '' c=ekV/uwwuv/bont % MAG would be a on..., reuse, recycling waste to energy program has with area vendors sign up for morning... Airport takes on two roles: landlord and partner in the operation the. Shops need to be awarded the contract with 60 days notice and its concessions partners to... 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