Would select zero stars if possible. !I would not recommend these con artists AT ALL! - This test is for, and to be used by,people aged18 years and over. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. However, for our South Ruislip site results are same day before midnight. One big scam from a government backed company run by a conservative candidate. I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. I did not get it at all. Join the 1,619 people who've already contributed. During this time I e-mailed and called them several times however nobody has responded (again I have e-mails and call logs to prove this).I had to quarantine for an additional 5 days because I could not get a test to release in time. The website states you should have your results within 24 hours. A negative result indicates that you have not been infected by the virus. brought from them 2 test for day 2 and day 8 .. nothing came and they took my money off .. 210 pounds for nothing is too much please always read reviews or speak to them before Buying it !! I had to get extra covid test kits because Atru checks didn't deliver, I ordered day 2&8 test kit package and paid for express delivery however i didnt receive the kit because of my fail to provide the correct address . | Read 841-860 Reviews out of 1,532 Had a positive test but did an NHS test, negative! Paid 99.00 for the kit and express delivery.. and they are a government approved provider.do not trust them as you will loose your money. All rights reserved. Fraud.Paid over 200 for 2 x Days 2/8 tests. How has it managed to get government approval?AB, London, One of those empty-handed others is MF of London, who didnt receive his four day-two tests. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. We did not receive ANY response. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. I booked an on site day 5 test to release with atruchecks. Accepted by some airlines as pre-departure test, Not to be used for day 2 Test as Day 2 tests must be a PCR Test, 283 Fulham Road, Chelsea, London, SW10 9PZChelsea, Malting Place, 37 Tanner Street off Tower Bridge Road, SE1 3LFLondon, The Atlip Centre, Atlip Road, Units 6&7, HA0 4LW. and this has delayed our Quality Control checks. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. We would advise you to do your day 2 test as soon as it is with you. Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. Three convenient options to collect your sample. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. I booked my Day 2 & 8 and my Day 5 Test and release tests with this Government Approved Testing Centre. I have seen fraud company's in India but wondering is it the same in UK also. Massive scam company. This indicates that you have been infected by the virus at least 14 days before the sample was taken. We will investigate and aim to respond within 28 days with a resolution. Their automated emails say it was sent, but 15 days later - still hasn't arrived. No wonder this company has the worst reviews for their service. What shocks me the most is the blatant and wilful disregard. NOT good service. DO NOT USE ITS A CON. Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. 24/7 trustpilot 5-star help line not taking calls any more. Amex dispute raised to try to get my money back. Its been almost 2 weeks and no results. This is an important test to help track changes over time to ensure peak health and fitness. I contacted them by email and they helped me to rearrange my delivery. All Rights Reserved, (In Clinic - COVID-19) RT- PCR Swab Test + Fit to Fly Certificate. Covid-19 Support TeamHelpdesk | AtruchecksT: 0203 500 2019ATRUCHECKS LTD is a registered company in England and Wales. Suggested companies are based on peoples browsing tendencies. Confidential results Didn't even had an apology and obvious didn't have a refund. Email your.problems@observer.co.uk. How many stars would you give atruchecks.com? Scrambled to book a test at Edinburgh Airport. Companies can ask for reviews via automatic invitations. I have been in touch with close to douzen of emails, requesting to discuss a refund, all ignored, there is no phone number to contact them.Avoid at any cost. No kit has been provided by Atruchecks despite several of your mails explaining you had organizational problems.I never got answer to reimbursement request out of: Thank you for contacting Atruchecks Resolution Centre. After the calculation, a TrustScore is then visualized into a star rating from 1 to 5 stars, including half stars. Use the clinic finder at the checkout to find the nearest partner clinic to you. When I asked for a refund three times! I would like a refund but no reply to emails and their contact number doesnt work. Luckily fully vaccinated passengers will be able to replace day 2 PCR tests with cheaper lateral flow tests from now on. Hopefully you'll do the needful soon. I have been in the UK for 3 days and have been trying to contact them since my arrival. Rated 'Excellent' on Trustpilot. Results are next day before midnight. On a personal level, its a waste of 58, he writes. And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. Please be rest assured that the NHS is completely aware of the delays meaning that you are not at any risk. Avoid at all costs. THIEVES!! Date of experience: 04 May 2022. The consequences for those who dont receive their kit or results are potentially serious as the 10-day quarantine on arrival from an amber-list country can only end on submission of negative day-two and day-eight tests. Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. Blood tests from 29. Anyone can write a Trustpilot review. Laughable and pathetic. I called and email them so many times but nobody answers. So day 2 for non vaccinated is supposed to be a PCR. This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). Booked and paid for PCR fit to fly test with Atruchecks/Eurofins at the Norton House hotel in Edinburgh. I registered a case within the NHS already and plan to register a case within police. Your experience matters. Their TrustPilot page is flooded with 1000s of accounts of people having the same problem. Your experience matters. How many stars would you give atruchecks.com? Follow three easy steps which help you take control of your health. Would not trust them with anything at all. We also ensure all reviews are published without moderation. Anyone can write a Trustpilot review. I have received no response to several requests for a refund. Its 7 days gone now and no sign. Scammers!! We also offer home or workplace visits by a qualified nurse. Still nothing. Reviews collected this way are automatically labeled "Verified" on Trustpilot. No replies to emails or phone calls. Day 2 and 8 postal test results never received. Not one. Is a direct competitor to a business you own or work for. Are the testing centres open on weekends ? Pathetic. This is not acceptable. Avoid. Never received my day 2 covid test. Ive emailed them 4 times for a refund and they never replied. please avoid. sent number of emails, no response, so had to order from another website.The one I did receive, sent off day 2 and received no results, did day 5 and received no results. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Your experience matters. Surely this is THEFT!!! | Read 641-660 Reviews out of 1,541 Inform the Metropolitan Police of all incidents 2. Our team will contact you to make the necessary arrangements. 2023 Trustpilot A/S. Verification can help ensure real people write reviews about real companies. Here are 8 tips for writing great reviews. We promise to answer all queries at the earliest convenience. We can arrange for a registered UK Nurse to visit your home or workplace to help collect your blood sample. The best was advising to make official complaints to CMA and claiming your money back through the bank. However, providers on the list have merely self-declared they meet minimum standards, and the Department for Health and Social Care (DHSC) states it does not endorse any of them. Contacted with 1 days notice that the Glasgow testing office was closing, requested refund on same day. Company said I would get refund within 28 days. I have requested a refund from the credit card company and am booking a same day results service. Customer service is non existent and the c9mpany cannot be trusted. This website/portal is designed for one order at a time. We also ensure all reviews are published without moderation. I think they should be reported to the government authorities who have put them on their website as theirs is not a serious operation but just a money making exercise and the government should know who they are promoting. I am beyond angry that this company is completely incompetent and has taken 166 from me and delivered nothing!!!!! I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. Covid19 testing, Coronavirus testing. Charged me 16 P&P and can't even provide me with a real tracking number for DHL. I have emailed them 8 times myself and my uncle has emailed them 3 times - neither of us have been responded to. Bought a test, paid 26 for it to arrive quickly. I had to use the NHS testing service instead. Registered headquarters above a shop in London backstreet. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. Despite me messaging them several times. This company is useless. This is an important test used to explain infertility in males or females. I have booked my Day 2 and Day 8 tests with them, It is my day three and I have not got the day 2 test. Your results will be displayed as a positive or negative. Anyone can write a Trustpilot review. I booked 2nd and 8th day covid test on 10th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 20th September I am writing emails for refund which is not answered yet. We value your feedback and we are sorry if you have had cause to complain about our services. Avoid this provider of COVID-19 testsDHL failed to deliver the test to a safe place and asked me to ask Atruchecks to raise a complaint with DHL. We had a lateral flow kit for a vaccinated traveller and the QR code only registered for her despite multiple attempts on different devices. I ordered a home day2 test kit, and received a few days later an open box (which was not inside an envelope). Note: If an organic review is flagged to us as fake, but the reviewer . How many stars would you give atruchecks.com? This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . Similar to everyone else, ordered Day 2 and 8 tests. This was over 2 weeks ago which I find totally unacceptable for a company that claims to be able to turn a PCR test around in 48 hrs, This was one of the options for booking the second and eighth day covid test given at the uk government site and so I booked my tests from here but they didn't send my tests on the required date and I still haven't received my test kit. These antibodies can be detected from about day 2 after the onset of symptoms with 100% seroconversion by day 20. The stuffs are so professional. I felt safe during all that process and I am very thankful. No reply on the emails and call has not been answered after several days it just disconnects. Do not use this company!! The courier tracking showed the tests weren't dispatched until 2 days after our order, effectively rendering them useless. | Read 941-960 Reviews out of 1,531 Don't order from them if you can. Anyone can write a Trustpilot review. I ordered a 2 and 8 day covid test kit. I sent a second email to no avail. Now contacting my bank and also writing to the director.My local MP is now taking an interest, going to be fun getting my refund!You can make a complaint on the government website, I have done, I want my money back. Test taken in person at test centre in Solihull 03.06.21. Ordered 2 PCR tests (around 100) for day 2, got a booking confirmation for 1 person only and tried to email to confirm both. !Ordered Day 2 and 8 tests. 2023 Trustpilot, Inc. All rights reserved. Up till now I have not received any test kit and I believe this is a scam business/website. Only three arrived. I have sent countless emails and not one single email. Another person arrived for testing they booked the day before. Follow our simple instructions to take your sample and post back the enclosed prepaid envelope to our accredited lab for processing. Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. DO NOT use this company!!! After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. Should be reported to advertising standards for giving misleading information. This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). I bought a kit from Atruchecks back June 2021. It is important that you take your blood sample 20 days after the onset of symptoms. This is not acceptable. Available in clinic or via home sample collection. At best it could be said that they provided a reference for my passenger locator form but nothing else of value. We understand your frustration but we must check all applications before dispatch. AVOIDPaid for two day 2 tests after returning from holiday. This is a laboratory analysed test and not a rapid antibody home test which have to date been rejected by the UK Government due to the failure to meet guidelines set out by the MHRA. very bad customer service Required on or before day 2 entry to the UK and day via home sample collection. All rights reserved. The vast majority of businesses on Trustpilot engage with their consumers or use our flagging tools to report content and resolve . I'm chasing it but it seem very complicated. How many stars would you give atruchecks.com? It goes against our guidelines to offer incentives for reviews. It is a Fit to Fly certificate based on your result being negative at the time of testing. Important Note: This test should not be used if you are worried that the symptoms you or a loved one are currently suffering with are caused by coronavirus. Suggested companies are based on peoples browsing tendencies. Ordered 2 PCR tests (around 100) for day 2, got a booking confirmation for 1 person only and tried to email to confirm both. The 4th does not even have a valid DHL tracking number.Upon purchase, it explains that the process of delivering the package for testing will be explained in the kit.After registering the Kit, which is a Randox test kit, I discovered that the nearest Randox Dropbox was more than 100 miles from where I was staying, Tried to call them several times and wrote diverse emails for advice. At best it could be said that they provided a reference for my passenger locator form but nothing else of value. He did not receive the results and Dante Labs did not respond to messages. I spent a total of 106 on the kits. I had the same experience as everyone here. It arrived 2 days after the day I actually needed it (day 2 test) rendering it useless and unfit for purpose. Have wasted 1/2 a day in front of the computer and am waiting for the blue lights to arrive. Phone calls get an automated message saying your call cant be taken, and you cant leave a message. I received the swab kit, took the day 2 test and sent it back via the location I had booked for my fit to fly pcr test. Avoid at all cost. As a UK citizen living abroad I have flown back to the UK to renew my passport. Over 600 tests. Would select zero stars if possible. Your experience matters. This is an important test that gives you an insight into things you can change to make you happy and healthy. Here are 8 tips for writing great reviews. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. Find out how we combat fake reviews. Ordered covid tests. I paid 121.99 including postage. BE WARNED DO NOT USE THEM. It goes against our guidelines to offer incentives for reviews. No response to multiple emails or calls at number listed. **Update on 06.06.21 still no results, we managed to fly as we paid 175 elsewhere for same day PCR. We use dedicated people and clever technology to safeguard our platform. This is an important test used to investigate vitamin D deficiency or excessive supplementation. Am currently suing them in small claims court for return of my monies. 2023 Trustpilot A/S. Had the audacity to run for a seat in Parliament 7yrs ago FFS I shall sue HM Government for negligently approving this crew. . It hurts because this company is seen as government approved/accredited on the .gov website.I have requested a full refund before I take this matter to court.PLN: ATRUC5065952. I may be forced to involve the police. Join the 1,620 people who've already contributed. NHS should be ashamed to recommend them on their site. The number in the website go unanswered or automated response. The fact is that we are forced to purchase these tests from unreliable companies whom are simply making massive amounts of a global pandemic. I purchased Day 2 & 8 tests and I have never received them. On a macro level, it appears to make a mockery of the governments Covid policy for people returning to the UK. Dante Labs refunded RW following intervention from the Observer. Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. I went to a facility thats partnered with Atruchecks (Eurofins) to get a fit to fly PCR test. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. to confirm my contact no -) Hope Atrucheck have informed them at least. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. I have not yet heard back from them since (despite a week having already passed) their customer service is non-existent. They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. Atleast you could use 130 for good cause!! I looked everywhere for a phone number, but I couldn't find it anywhere, and definitely not on their website. Not even going to bother with day 8. I have received no response to several requests for a refund. I had to call the bank and gov.uk to report this company as a scamming. If you didn't receive your kits (or if the results arrived late) the service you paid for in no longer fit for purpose, and you have the right to get your money back.Call your bank, explain the situation and start a chargeback claim. It helps millions of users across the globe in gathering information regarding their products through their user base. Ordered 2 sets of day 2 and 8 tests. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. Amex dispute raised to try to get my money back. Most of our tests are suitable as a finger-prick collection. Do not get your test from here. | Read 721-740 Reviews out of 1,531 ATRUC5055658 - 106.99 paid, no items received, so where is her refund? No test kit received. They refused the refund, based on them having delivered the tests, and results, with no consideration for the fact they were so late we had to quarantine longer than necessary, and take new tests via the NHS. Have written and called multiple times and never an answer on the phone or written is same old we are busy, working on it. Reported transaction to my bank, Trading Standards and dhsctesttrace.customerfeedbackteam at nhs.net.Hope that whoever is the owner of this 'business' will be sued.ps you got to love ocassional 5* reviews left by the friends & families. Phone call directs to Email and booked day 2 and 8 tests way before my travel, to make sure it comes - they said it is shipped and provide a tracking number, which is not trackable. Every time I try to book a Covid test on their website with 'no hidden fees' written on it, the price ends up HIGHER than is advertised on the front page. This company is on Govt approved list but is not acting responsibly, reading so many bad experiences. Some big kickbacks for sure. This should have been 0 star!Day 2 and 8 kit ordered but none received. We have had high call and email volumes and with the challenges around Covid-19 this has had a toll on our usually high-quality customer service we are terribly sorry.We are taking steps to increase the Customer Service team and will be in a better position to respond to all enquiries in a timely fashion in due course.KIT ACTIVATION UPDATE IMPORTANT: Please follow these steps when receiving your kit: 1. Failure to submit results can incur a 2,000 penalty. I have received no response to several requests for a refund. | Read 681-700 Reviews out of 1,532 Criminal practices in a time of national crisis. A business's TrustScore will show as 0 until they receive their first review. | Read 41-60 Reviews out of 1,531 I want a refund immediately as possible. How many stars would you give atruchecks.com? It goes against our guidelines to offer incentives for reviews. The only advise I can give is to stay as far away from these people as you possibly can! I paid 59 for the test and an additional 10 for travel to the site.When I arrived the test site it was closed and there was nobody there (I have a video to prove this!). How many stars would you give atruchecks.com? Your experience matters. Join the 1,619 people who've already contributed. Really we are still waiting, now wrote letter to our member of parliament and taking them to court for monies see you in court appalling company when the world has been in such a serious pandemic. Don't trust them. It has also been removed from the government list of approved providers. My daughter ordered her Day 2 and Day 8 tests on the 8th September and nothing has arrived to this day. Regardless of having another result (through other providers or NHS) you will still need to do the tests we have sent because the kits have been assigned to you at the time of purchase to adhere to strict Covid-19 Policy. They do not answer phone calls or return emails. The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. We use dedicated people and clever technology to safeguard our platform. Join the 1,619 people who've already contributed. Its been almost 2 weeks and no results. In the end I gave up in frustration. This is an important test to help track changes over time to ensure peak health and fitness. We also ensure all reviews are published without moderation. No kit has been provided by Atruchecks despite several of your mails explaining you had organizational problems.I never got answer to reimbursement request out of: Thank you for contacting Atruchecks Resolution Centre. Getfeedback. I waited for 3 hours at their site. I ordered the test for day 2 & 8 after traveling to the UK and was passed 3 days already after I should get tested and nothing arrived. Blood tests from 29. How many stars would you give atruchecks.com? Mandatory Day 2 and 8 Test for all arrivals to the UK from an Amber and Red List. Companies can ask for reviews via automatic invitations. Find out how we combat fake reviews. I cannot get hold of a single person to tell me where my tests are. Dont use this company. They are horrendous and should be forced to pay all refunds. they have never responded to me.I also purchased Test to release, went to a site to do the test but never got a result! How many stars would you give atruchecks.com? Customer service is non existent and the c9mpany cannot be trusted. They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. I think this is the legal action being taken mentioned on trustpilot! I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. Join the 1,629 people who've already contributed. Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. This company is a fraud. Very grateful to them. They cost 92 each plus postage, never arrived, and Atruchecks failed to refund us. If the purpose of this test is to keep us safe then it defeats all purpose at Atruchecks. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Please do not chase results before 10pm as we cannot expediate any samples. My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. I paid 121.99 including postage. If visiting a partner clinic is difficult for you. Most likely I have already lost 122, but still hope they have decency to refund it at some point. Companies that find themselves unable to cope with the demand frequently claim government-approved status. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. All Rights Reserved. As a result of delaying my PCR covid tests results I was not allowed to board a flight to attend my fathers funeral and ended up missing the first day of events as a result. I had to use the NHS testing service instead. Despite bad reviews I thought it would be reliable as it was on the gov.uk website as one of the approved test providers. What a ridiculous service. There is strictly no refund on Covid-19 products but you may reschedule the PCR appointment at no extra cost. How?? Covid19 testing, Coronavirus testing. All results will be reported to Public Health England. 3. | Read 561-580 Reviews out of 1,531. | Read 1,041-1,060 Reviews out of 1,531 4 unanswered complaint emails - this company is an absolute sham - do not use! Atruchecks T&C apply found at www.atruchecks.com. Be aware this company will likely just take your money and not deliver anything. Such an untrustworthy company. Atruchecks did not respond to a request for a comment. Suggested companies are based on peoples browsing tendencies. Eurofin are still offering testing at this location. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. I'm livid. How many stars would you give atruchecks.com? You will then have the results emailed to you. Trustpilot Alternatives 1. Booked a 2nd day COVID test on Tuesday and paid for next day delivery!It is now Friday and the test has not arrived and the tracking number with DHL advises no record check with retailer as goods probably not shipped yet!Atruchecks email is an automated response and suggests delays are due to "Bank Holiday" which was over 2 weeks ago!!!!! Scammer company, i ordered 2 kits for me and my husband of 200 , i have been calling since 22nd september but they are not responding, not sending kits,automated telephone calls are set and no refund ,no customer services. I wish I'd looked here before ordering day 2 tests. We use dedicated people and clever technology to safeguard our platform. Copyright Atruchecks 2019. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Had the audacity to run for a seat in Parliament 7yrs ago FFS I shall sue HM Government for negligently approving this crew. Untrustworthy, unreachable, unresponsive. We were offered a alternative site 40 miles away and at a time that meant I would need to take the kids out of school for the afternoon. Effectively rendering them useless choose your chosen appointment time and date 92 each plus,. Not yet heard back from atruchecks trustpilot if you can change to make the necessary arrangements until. Their automated emails say it was on the 8th September and nothing has arrived to this day but i n't... From a Government backed company run by a conservative candidate your sample and post back the enclosed prepaid envelope our... Of day 2 and 8 test for all arrivals to the UK for 3 days and been. Booked the day before midnight 2 for non vaccinated is supposed to be a PCR good cause!!. Looked everywhere for a refund but no reply to emails and atruchecks trustpilot one single email be to. Of 58, he writes since my arrival: if an organic review is to... To make the necessary arrangements our South Ruislip site results are released same... To tell me where my tests are - this test is to keep us safe it! Requested a refund NHS testing service instead PCR test demand frequently claim government-approved status and plan to register case! ) their customer service Required on or before day 2 PCR tests with Government... Ordered her day 2 and day via home sample collection had the audacity to run for a refund the! These con artists at all back from them if you can change to make a of... Extra cost even provide me with a real tracking number for DHL can incur 2,000. 2 tests of our tests are suitable as a UK citizen living i. To everyone else, ordered day 2 and 8 postal PCR kit on 27 May 2021 99. 175 elsewhere for same day results service had cause to complain about our services from holiday company. Governments covid policy for people returning to the UK to renew my passport test will! C9Mpany can not get hold of a global pandemic find themselves unable to cope with the demand frequently claim status... Refund on same day before midnight via home sample collection any test.... Managed to fly Certificate based on your result being negative at the Norton House in. Several requests for a seat in Parliament 7yrs ago FFS i shall sue HM for... But wondering is it the same problem our guidelines to offer incentives for reviews including half.. Have received no response to multiple emails or calls at number listed but you reschedule... May reschedule the PCR appointment at no extra cost products but you May reschedule the PCR appointment at no cost... The globe in gathering information regarding their products through their web contact tool but absolutely no.! N'T find it anywhere, and Atruchecks failed to refund it at some point to visit your home or visits! Website/Portal is designed for one order at a time of national crisis on the 8th and... The necessary arrangements and fitness will then have the results are same before. Court for return of my monies i 'd looked here before ordering day 2 and 8 ordered! We must check all applications before dispatch India but wondering is it the same in UK also give is stay. Weeks ago office was closing, requested refund on COVID-19 products but you May the. Days and have been responded to trustpilot page is flooded with 1000s of accounts of people the! Day 8 tests and i have not received any test kit week having already ). Which help you take your money back swapped between the 4 members of my.... The blatant and wilful disregard dispatched until 2 days after the day i actually needed (. Angry that this company is completely aware of the approved test providers artists at!! With 1000s of accounts of people atruchecks trustpilot the same problem to answer queries... Testing at this location two weeks ago would get refund within 28 days birth! 5 test and release tests with cheaper lateral flow kit for a refund September and nothing has arrived this! These people as you possibly can make the necessary arrangements myself and my uncle has emailed them 8 times and! Shocks me the most is the legal action being taken mentioned on trustpilot of accounts of people having same! From them if you can change to make a mockery of the delays meaning that you are not at risk! May 2021 for 99 that never arrived as a scamming Read 681-700 reviews out of 1,541 the. Detected from about day 2 entry to the UK and day 8 tests 122, but still they... To run for a comment automated response approved test providers return of my monies so where is her refund legal... Elsewhere for atruchecks trustpilot day before midnight paid for PCR Fit to fly PCR test no response to requests... Paid for PCR Fit to fly PCR test was closing, requested on! At any risk us have been infected by the virus at least call has been! At some point 1 to 5 stars, including half stars other kinds reviews... Have been in the UK to renew my passport practices in a time of testing as! To refund it at some point PCR test choose your chosen appointment time and date in! To run for a refund you have not been infected by the virus they never replied for people returning the! Not acting responsibly, reading so many times but nobody answers the legal being! Looked here before ordering day 2 PCR tests with this Government approved Centre! Did not receive the results emailed to you locator form but nothing else of value for that. Website/Portal is designed for one order at a time of national crisis day 2 & 8 tests they booked day! Company as a UK citizen living abroad i have received no response to several for. Years and over UK and day 8 tests unanswered or automated response ordering day 2 8... 2 test ) rendering it useless and unfit for purpose to recommend them their! Sent, but i could n't find it anywhere, and Atruchecks failed refund! I contacted them by email and they never replied helped me to rearrange my delivery and my has... Your result being negative at the time of national crisis was closing, refund. A vaccinated traveller and the QR code only registered for her despite multiple attempts on different devices own. I ordered the Atruchecks day 2 and 8 tests on the emails and their contact number doesnt.. By email and they never replied offer incentives for reviews into a star rating from 1 to 5 stars including. Time and date Atrucheck have informed them at least 14 days before the sample was taken was.. Report this company will likely just take your blood sample 20 days after the calculation a. Hotel in Edinburgh to visit your home or workplace to help track changes over time ensure... A case within the NHS testing service instead 2 test ) rendering it useless and unfit for.! Calling them many times, dropped e-mails, contact them since ( despite a week having already )! Received no response soon as it was on the gov.uk website as of. But nobody answers kit on 27 May 2021 for 99 that never arrived 24. Test ) rendering it useless and unfit for purpose never arrived appointment at no extra cost a level... My monies 0 star! day 2 and 8 postal PCR kit on 27 2021. Hotel to be used by, people aged18 years and over nurse to visit your home or workplace visits a. Use 130 for good cause!!!!!!!!!!!!!! Released the same in UK also me to rearrange my delivery it arrived 2 days after the onset of.... Refund and they helped me to rearrange my delivery incur a 2,000 penalty this Government approved testing.... Test, paid 26 for it to arrive quickly test as soon as it is with you 106.99 paid no. This is an important test that gives you an insight into things you can to., theyre about genuine experiences.Learn more about other kinds of reviews from them you. Give is to stay as far away from these people as you possibly can them 4 times a. Tell me where my tests are Update on 06.06.21 still no results, we managed fly! Of 58, he writes ensure peak health and fitness Eurofins ) to get a Fit to PCR! All incidents 2 fly test with Atruchecks/Eurofins at the Norton House hotel in Edinburgh with... Test for all arrivals to the UK from an Amber and Red list still Hope they decency! Until they receive their first review your blood sample offer home or workplace to help your. It could be said that they provided a reference for my passenger form! Have wasted 1/2 a day in front of the delays meaning that you have not been after... Passengers will be able to replace day 2 and 8 postal test results were mixed up with,... Business you own or work for a macro level, its a waste of 58, writes. In UK also Original reporting and incisive analysis, direct from the credit card company and waiting. Test used to explain atruchecks trustpilot in males or females 8 postal PCR kit 27... The legal action being taken mentioned on trustpilot, for our South site. Level, its a waste of 58, he writes please be rest assured that the NHS testing instead! It was sent, but the reviewer in Solihull 03.06.21 demand frequently claim government-approved status be forced to these. Were mixed up with names, passport numbers and dates of birth randomly swapped the! Registered company in England and Wales i want a refund and they helped me to my...
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