Ticket Office Hours Saturday - 05:28 to 00:37. Welcome to the Itinerary Planner. Please call Customer Relations on 0151 555 1111 for any advice on alternative arrangements and to book assistance. Our clever little Price Prediction tool will peek into the future and let you know when Merseyrail ticket prices are about to rise meaning you'll never miss out on the best value fares. Ticket Office Hours Saturday - 05:29 to 00:12. All items found on our trains or stations are sent to our Lost Property office. New Year's Day - A 30-minute Sunday service will run. Simon Heaney said: "Utterly bonkers that Merseyrail seems the only railway in Europe that doesnt accommodate electronic tickets. When he arrived at Liverpool Central, having never been there before, he was slapped with a 20 fine for not having a printed ticket as he was told the e-ticket was not valid. 1. Trains do not have a toilet and all underground stations are non smoking. Since the first trial installations in 2003, seven train operating companies (TOCs) in Great Britain have adopted the system as their main . merseyrail zone mapthe hardy family acrobats 26th February 2023 / in was forest whitaker in batteries not included / by / in was forest whitaker in batteries not included / by He added: "The fine was issued because he didn't have a ticket, but he did. Other passengers have also taken to social media to ask about the contactless points they have spotted on their journeys. If your mobility scooter is within the dimensions considered for health and safety reasons then you can take it on the train, they are: Weight 250kilos (including occupant). Theyre available on most Merseyrail journeys, so be sure to select this option when you book. The nearest Airport is Liverpool John Lennon Airport, it is possible to book through Rail/bus tickets from any Merseyrail station. Stations. It's best to check your tickets when you buy them. Excludes coach. "Tickets bought through Trainline must be collected before boarding a Merseyrail train. For example, if you paid by credit card, your refund will go back on to your credit card. Use the A to Z index below to search our stations. For all enquiries about your booking, do not hesitate to contact us on + (44) 333 202 2222. "The money came out of his bank and he got on the train and at the gate he was asked to show his ticket so he showed his phone to the ticket master who said it wasn't valid. The majority of our stations are staffed and our teams will be happy to help. Ticket Sale facilities Ticket office window. There is also a ticket machine available. Bache is one of four stations on the Merseyrail network that is Unstaffed, the others being Capenhurst, Little Sutton and Overpool. Win a Family Ticket to Southport Pleasureland! No, it is an offence to consume alcohol on the Merseyrail network, enforceable underByelaw 4 of the Merseyrail Byelaws 2014. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement, Greater ability to socially distance by queueing once to buy three return journeys, A new ticket designed for those who are making a few journeys per week. Click here for more information on Season Tickets. She said her daughter was told to get her ticket at Central Station which is where she received a fine for her lack of ticket. There is no extra charge for bringing your bike. As with most Merseyrail stations, it has a ticket office that is fully staffed from start of service until after the last train has left (closing shortly after midnight). Yes, bikes are permitted on Merseyrail trains and there are designated areas at the front and the back of the train. Enjoy smoother Merseyrail journeys go straight to the train when you use tickets on your phone. Staff are available to help you 15 minutes before start of service and 15 minutes from the end of service. The pair decided to take a day trip to Liverpool but he was handed a 20 fine at Liverpool Central Station, despite having proof he had paid 7.40 online for a ticket, travelling from Ormskirk. Then walk to Liverpool Street Station. Location. You can also check the access and facilities for each station here. Please call Customer Relations on 0151 555 1111 or email [emailprotected] (Monday-Friday 0700-1900) for advice and to book assistance. var fyear = dateObj.getYear() Merseyrail's claims process is in line with the National Conditions of Rail Travel. You will find useful information on station pages, including the facilities that are available and onward journey information. Station code: SNH: Fare zone: A1/A2: Classification: DfT category D: History; Original company: St Helens Canal and Railway: Pre-grouping: London and North Western Railway: Post-grouping: London Midland and Scottish Railway: Key dates; 1 February 1858: Opened as St Helens: 1 March 1949: Renamed St Helens Shaw Street: 11 May 1987: Renamed St . Calling at over 500 stations across the North of England. The man was given a 20 fine during his first trip to Liverpool. You can claim compensation if your journey is delayed by 30 minutes or more, this will be usually be paid in rail travel vouchers. You can download a claim form, downloadable here, or email our customer relations team on [emailprotected] or by post to: Please attach any relevant tickets or scanned copies with your claim. If you bought a ticket for a train that is delayed or cancelled, and you decide not to travel, you can get a full refund by returning the unused ticket to the ticket office immediately. Our newsletter will keep you up to date with all things Merseyrail. A self-serve ticket machine is also provided in the booking hall. For more information Click here . However, others said the rules are clearly written on the app and Merseyrail website. For a local journey on the Merseyrail network please allow at least an hour before your journey so that we can make the appropriate arrangements. Barry Ward said his son Josh had purchased a ticket from Ormskirk to Liverpool Central on October 18 when he came to visit his girlfriend who had recently moved to university. All trains can accommodate up to two bikes and space is allocated on a first come, first served basis - we can't reserve space for bicycles. Platform to train ramps are available at all stations with assistance from Merseyrail staff. In some areas multi-modal tickets are available which means you can also travel on buses, and on ferries, for the same price. You can now buy an All Zone Adult and 18 and under Day Saver online. Chestertourist.com 62 Beeston View Handbridge Chester Cheshire U.K. CH4 7EE. You can also get more information on the different types of Merseyrail tickets here. Compartilhar isto. The iconic Liver building stands tall among the Mersey skyline and getting up close is a must for anyone visiting the city. Beat the rush and save on price too. If you don't use your ticket for any other reason, you can apply for a refund at the office where you bought it within 28 days of the expiry date of the ticket, however an administration fee may be charged. Smartcard Notes Smartcard Issued: Yes. The Merseyrail train network provides services within the Liverpool area for those commuting into the city centre via either the Wirral Line or Nothern Line. 16 Jan 2023 13:59:52 At Trainline, we'll show you where Merseyrail can take you and how to book the best value fares for your journey. The nearest alternative car parking facilities are at Green Lane Station, CH41 9AN. During off peak times Day Saver tickets are available at half the adult fare, with ID required to confirm your age of being 16-18. We also understand that for most of us our travelling habits have changed and we are not using the train for regular journeys like before. "This is made clear both on the relevant website when a method of collection is selected and again in the email received as confirmation. READ NEXT:Aldi slammed by shopper for 'vile' word that children shouldn't see, Do you think the man's fine should be upheld? We will then contact you directly to confirm the arrangements. If you're after cheap UK train tickets, check out the hints below and see how you could bag yourself a bargain. Station Car Park Operator Merseyrail Phone number 0151 555 1111 Email address [email protected] Opening hours Monday,Tuesday,Wednesday,Thursday,Friday,Saturday 05:43 - 00:13 . Lea Green train station - view station facilities, live departures, latest timetable or book your train ticket to or from Lea Green station directly at Northern. Contact information. Sunday - 07:29 to 00:12. They're types of train discount cards you can buy for 30 for unlimited use. Our aim is to keep our customers on the move. Joined 2 Jul 2014 Messages 283 Location Midlands. Ticket machine(s) Cab4you taxi booking; Secure Stations' status; Merseyrail are a Merseyside based train service with services running frequently to 68 stations across the region. Copyright 2023 Trainline.com Limited and its affiliated companies. Chester to Liverpool has become the major rail link, allowing commuters in the south of the region quick access into the city. Am I entitled to a refund if I have completed my outward journey but been delayed on my return? Please note that the National Rail Flexi Season ticket is different to the Merseyrail Flexi-Ticket and cannot be used for travel on the Merseyrail network. Merseyrail is a commuter rail network serving the Liverpool City Region and adjacent areas of Cheshire and Lancashire. If the station is temporarily unstaffed and you require assistance to travel you should press the button on the help point located on each platform. If the start date is a Sunday or Monday (or Tuesday after a bank holiday), 7-day season tickets can be issued from noon on the previous Friday. Under the railway byelaws, we can refuse to take any animal. var date = dateObj.getDate() Some advance tickets have restrictions on exchanges and these will be explained to you when you buy them. A season ticket lets you travel for seven days, or for any period between one month and a year for a fixed price. For more information and to apply for a cycle storage fob for your station click here. Customer Information Systems: Yes, both visual and aural Secure Station Accreditation: Yes. Journey time to liverpool is about 45 minutes. Where can I obtain a copy of the Merseyrail Passengers Charter? There soon could be a new 'tap and go' platform payment method. var days = new Array(8);days[1] = "Sunday";days[2] = "Monday";days[3] = "Tuesday";days[4] = "Wednesday";days[5] = "Thursday";days[6] = "Friday";days[7] = "Saturday";var months = new Array(13);months[1] = "January";months[2] = "February";months[3] = "March";months[4] = "April";months[5] = "May";months[6] = "June";months[7] = "July";months[8] = "August";months[9] = "September";months[10] = "October";months[11] = "November";months[12] = "December"; Whether you're travelling for work, leisure or a bit of both, Merseyrail's trains to Liverpool offer the best in comfort and convenience. If you think there has been a mistake, take your ticket back to where you bought it. Buy your ticket here. . Please contact our Customer Relations team for advice if your mobility scooter does not fit within these dimensions. Visit the Booking Office of your nearest staffed Merseyrail station to buy any of the tickets detailed within the Tickets & Passes section of our website. At all stations with assistance from Merseyrail staff, the others being Capenhurst, Sutton... New Year 's Day - a 30-minute Sunday service will run completed my journey! Var date = dateObj.getDate ( ) some advance tickets have restrictions on exchanges and will. Cheshire and Lancashire of train discount cards you can also check the access and facilities for each station.. Systems: Yes, bikes are permitted on Merseyrail trains and there designated! Available on most Merseyrail journeys, so be sure to select this option when you book tickets! Airport, it is possible to book assistance book assistance consume alcohol on the app and Merseyrail.. 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